Tixr · 3 hours ago
Technical Solutions Manager
United States
Full-time
Remote
Mid, Senior Level
$75K/yr - $85K/yr
3+ years expTixr is on a mission to transform the ticket buying experience with innovative solutions for large-scale events and venues. The Technical Solutions Manager acts as a trusted technical advisor, leading complex implementations and ensuring that solutions are scalable and aligned with client business outcomes.
E-CommerceMobileSoftwareTicketing
No H1B
U.S. Citizen Only
Responsibilities
Serve as the primary technical advisor for a portfolio of clients, deeply understanding their business models, workflows, and goals
Lead technical implementations, ensuring clients are set up for long-term success—not just launch
Proactively audit event builds, configurations, and workflows, identifying risks, inefficiencies, and opportunities for improvement
Ask probing questions to uncover root causes, not just symptoms, and recommend multiple solution paths with clear tradeoffs
Act as a strong voice of the client in collaboration with Product, Engineering, and Client Experience
Translate real-world client use cases into clear product feedback, supported by data, context, and business impact
Professionally challenge assumptions and advocate for product improvements that enable scale, automation, and data integrity
Participate in GTM initiatives by testing new features, validating workflows, and shaping internal and external enablement materials
Document common client questions, edge cases, and solutions to improve internal knowledge and reduce repeat escalations
Identify opportunities to streamline workflows, automate repetitive steps, and improve team efficiency
Maintain strong personal organization across multiple clients, initiatives, and deadlines—without losing attention to detail
Qualification
Required
3–5+ years of experience in technical account management, SaaS implementations, live event operations, or technical client support
Strong technical aptitude with the ability to quickly understand complex systems and integrations
Ability to ask the right questions, synthesize information, and make clear, defensible recommendations
Comfort pushing back professionally—using data, logic, and client impact to influence decisions
Highly organized, efficient, and able to manage competing priorities
Comfortable learning new tools and workflows as the platform evolves
Strong communicator who can fluidly switch between technical and business audiences
Willingness to travel occasionally for onsite event support
Preferred
Are comfortable adapting as systems and processes evolve rather than relying solely on prescriptive playbooks
Ask clarifying questions and revisit assumptions to ensure you fully understand a problem before moving forward
Enjoy understanding the underlying goals behind requests and proposing thoughtful alternative approaches
Are comfortable engaging in respectful debate and advocating for a point of view using data and clear rationale
Are motivated by proactive problem-solving and continuous improvement, not just reactive support
Stay organized and effective while balancing multiple clients, priorities, and shifting timelines
Value collaboration and believe client-facing technical teams should have a voice in product decisions
Enjoy learning, iterating, and experimenting with new tools, workflows, and processes
Benefits
100% Remote with Hybrid Optional
Paid Health Benefits ($0 Premiums)
Dental, Vision, Life plans
Open Vacation
401k (50% match up to 3%)
Paid Equipment
Paid Holidays & Birthdays Off
Parental Leave
Team Offsites / Events
Ticket hookups!
Company
Tixr
Tixr leverages unique technology to redefine the fan experience and evolve the way large-scale event creators do business.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-08-08Convertible Note
2016-08-01Series Unknown
2014-01-01Seed
Leadership Team
Robert Davari
CEO, Founder
Patrick Stavro
Founder & CTO
Recent News
2025-11-15
2025-11-06
Company data provided by crunchbase