IT SPEC (Customer Support) jobs in United States
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USAJOBS · 15 hours ago

IT SPEC (Customer Support)

positionArlington, Virginia, USA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$102K/yr - $133K/yr
date1+ years exp

USAJOBS is seeking an IT Specialist within the Army Review Boards Agency. The role involves providing customer support, technical support, cybersecurity, IT project management, and acquisition support, located in Arlington, Virginia.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Coordinate schedules for IT support activities
Plan and schedule the installation of new or modified hardware, operating systems, applications, system fixes, updates, and enhancements
Monitor computer systems and servers for compliance with applicable laws, directives, regulations, security policies, and National Institute of Standards and Technology (NIST) Special Publications
Conduct trend analysis to identify areas where additional customer training and assistance are needed and initiate appropriate action

Qualification

IT customer supportCybersecurityIT project managementSystem administrationCustomer serviceProblem solvingOral communicationAttention to detail

Required

One year of specialized experience which includes Resolving routine, non-routine, and complex IT incident tickets; Providing remote and hands-on IT customer support and system administration services; Ensuring application of cybersecurity policies and principles; Developing project scopes and deliverables for IT project management
Attention to Detail - Is thorough when performing work and conscientious about attending to detail
Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
Oral Communication - Expresses information effectively, taking into account the audience and nature of the information
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

Company

USAJOBS

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USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
dateFounded in 1996
location
Washington, District of Columbia, USA
people-size10001+ employees
web-link
https://www.usajobs.gov/

Funding

Current Stage
Late Stage

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