SpaceX · 5 days ago
Manager, Workforce Planning (Starlink)
Bastrop, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expSpaceX is a pioneering company focused on making human life on Mars a reality. They are seeking a Manager for Workforce Planning in their Starlink Customer Success team to lead workforce management efforts, including forecasting, staffing, and scheduling, to enhance customer support operations.
AerospaceManufacturingSpace Travel
No H1B
U.S. Citizen Only
Responsibilities
Lead and develop an agile and innovative team of planners and analysts to manage all aspects of the workforce planning program
Develop staffing models that translate highly variable demand inputs into flexible and efficient staffing plans
Partner with the Customer Success engineering team to develop workforce planning tools and applications for our in-house customer support software
Determine and set aggressive goals for customer support service levels, manage project priorities, and ensure they align with overall Starlink program goals
Partner with cross-functional engineering and growth teams to forecast short and long term customer demand for support
Oversee the creation and management of dashboards that track key performance indicators (KPIs), including productivity, response times, queue levels, and staffing levels
Provide actionable insights and recommendations for operational efficiency improvements based on data trends and deep knowledge of frontline support operations
Collaborate with internal recruiting and BPOs to align staffing and performance strategy for a global support operation
Foster a culture of data-driven excellence within the customer support organization
Qualification
Required
Bachelor's degree in business, supply chain management, information systems, computer science, engineering, or economics; OR 8+ years of professional experience in workforce management or capacity planning
5+ years of experience as a workforce planning leader within a technical customer support and/or customer success organization
Experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
3+ years of experience in a leadership role with direct reports
Must be able to work extended hours and/or weekends as needed
Some travel may be required
This role will be based onsite in Bastrop, TX - remote work not considered
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State
Preferred
Strong project management and self-directed prioritization skills
Experience forecasting and capacity planning for a globally distributed team (with both FTE and BPO headcount)
Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
Experience managing a third-party (BPO) vendor that provides customer support services
Strong programming/software fundamentals, including SQL and Python
Experience routinely presenting to and steering executive-level audiences and strategic direction
Company
SpaceX
SpaceX is an aviation and aerospace company that designs, manufactures, and launches rockets and spacecraft.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$11.78BKey Investors
Korea Investment PartnersIntesa SanpaoloAndreessen Horowitz
2025-12-12Secondary Market
2025-09-10Secondary Market
2025-08-13Secondary Market· $10M
Leadership Team
Elon Musk
Founder, CEO & CTO
Bret Johnsen
CFO
Recent News
Oman Observer
2026-01-25
legacy.thefly.com
2026-01-23
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