RICOH COLOMBIA · 1 day ago
Field Representative II, MS Onsite Technical Support
Racine, WI
Full-time
Onsite
Mid Level
3+ years expRicoh is an integrated solutions provider that connects people and technology. In this dynamic role, you'll be responsible for high-end equipment support, ensuring customer satisfaction through effective equipment operation and service excellence.
Information Technology & Services
Responsibilities
Embrace and embody Ricoh's Service Excellence standards, ensuring every interaction exceeds expectations
Manage a spectrum of services from copy and mail center operations to AV management, always striving for perfection in every task
Demonstrate expertise in equipment operation, troubleshooting both hardware and software issues efficiently and effectively
Uphold professionalism and organization, maintaining a pristine work area and adhering to company attire standards
Proactively manage inventories and perform routine maintenance, guaranteeing optimal machine performance and client satisfaction
Engage in continuous learning, completing technical training and staying abreast of new equipment and digital competencies
Go above and beyond, performing any additional duties as assigned with a positive approach and dedication to excellence
Qualification
Required
High school diploma or equivalent
Minimum of 3 years of related experience
Excellent customer service skills with a warm and engaging demeanor
Strong organizational skills and the ability to prioritize effectively
Proficiency in using, calibrating, and troubleshooting office and complex technical equipment
Preferred
Certification in relevant technical areas
Experience in a diverse range of office equipment and systems
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase