Augustana College · 3 weeks ago
Student Success Program Assistant
Rock Island, IL
Full-time
Onsite
New Grad, Entry Level
$15.45/hr - $15.45/hrAugustana College is a nationally recognized college of the liberal arts and sciences that empowers students through engaged learning. The Student Success Program Assistant plays a vital role in advancing student success by fostering a supportive environment, managing program logistics, and supervising student workers in the Learning Commons.
Higher EducationTrainingUniversities
No H1B
Responsibilities
Serve as the welcoming presence of the Learning Commons; greet visitors, answer inquiries, and ensure that all students feel included and supported
Respond to emails, phone calls, and service-area questions promptly and professionally
Maintain an organized and efficient office environment; oversee scheduling, room reservations, and event logistics
Support student success initiatives by assisting with early alert tracking and follow-up in Early Alert software (Starfish)
Update Early Alert (Starfish) feature configuration as necessary, perform semester transition activities, ensure peer leaders, tutors, and coaches are configured for Learning Commons services, and collaborate with the Starfish technical lead in ITS to troubleshoot issues as they arise
Support Disability and Access Resources Testing Center as requested
Assist with new student Orientation and Registration processes
Support Augie Mentor Program as needed
Assist with peer leader, peer tutor and peer academic coach recruiting, hiring, and scheduling
Recruit, hire, train, and supervise student employees who serve as Learning Commons administrative support staff. Foster a positive and inclusive team culture among student employees and create a meaningful on-campus work experience that builds professional skills
Coordinate payroll for student workers (peer academic coaches, peer leaders, peer tutors, and other Learning Commons staff)
Facilitate departmental financial management, including P-card reconciliation, invoice processing, and monitoring budgets
Maintain standard operating procedures for key Learning Commons functions
Maintain and update Learning Commons webpages and social media to promote resources and events
Participate in Learning Commons staff meetings and contribute ideas to improve operations and student outreach
Assist with special projects, events, and student success initiatives as assigned
Qualification
Required
Bachelor's degree or equivalent combination of education and relevant experience
Demonstrated ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail
Excellent communication and interpersonal skills; ability to work effectively with students, faculty, staff, and families from diverse backgrounds
Proficiency with Microsoft Office or Google Workspace, and comfort learning new systems such as Starfish, budget management software, virtual conference programs, and web content management tools
Strong organizational and problem-solving skills; able to anticipate needs and propose solutions
Demonstrated commitment to creating an inclusive, student-centered environment
Preferred
Experience in student support in an educational setting
Experience supervising or mentoring student employees
Familiarity with accessibility/disability services, tutoring programs, or TRIO initiatives
Experience maintaining web content or managing departmental social media accounts
Benefits
Medical
Dental
Vision
Retirement plan with a generous company contribution
Excellent paid time off/holiday benefits
Tuition benefits for employees and their family members
And much more
Company
Augustana College
Augustana College is an educational institute that offers undergraduate, research programs, abroad learning, and internship opportunities.
Founded in 1860
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0MKey Investors
Doris & Victor Day Foundation
2023-07-17Grant· $0M
Company data provided by crunchbase