NAVWAR · 16 hours ago
Exceptional Family Member Program Manager NF4 Regular Full-TIme
Norfolk, VA
Full-time
Onsite
Mid, Senior Level
4+ years expMarine Corps Community Services (MCCS) is looking for the best and brightest to join their team. The Exceptional Family Member Program Manager oversees the EFMP case management system, coordinates resources, and ensures effective support for families, while managing the program's day-to-day operations and compliance with regulations.
GovernmentNon Profit
No H1B
U.S. Citizen Only
Responsibilities
Manages and serves as the installation subject matter expert of the Exceptional Family Member Program
Oversees the EFMP case management system and ensures effective exchange of resource information and support between staff and EFMP families
Oversees facilitation and coordination of resources between agencies, related resource offices, medical and recreational facilities, community services agencies and private organizations with emphasis on improving services
Serves as the Program Manager to independently oversee day-to-day operation of the EFMP ongoing program that encompasses mission, function, operation, activity, laws, rules and regulations authorized and funded by the agency
Determines appropriate products or services for customers and defines program scope, requirements and deliverables
Develops, modifies or provides input to project plans and implements program plans to meet objectives
Coordinates and integrates project activities
Manages leads or administers project resources
Monitors project activities and resources to mitigate risks
Implements or maintains quality assurance processes
Makes improvements, solves problems or takes corrective action when problems arise
Conducts presentations or briefings on all aspects of the program
Participates in phased, milestone and final program reviews
Identifies program documentation requirements or procedures
Develops and implements program marketing plans
Conducts a quarterly Special Needs Forum, open to family members to address needs and concerns
Participates in the Special Needs Evaluation and Review Team (SNERT) per Marine Corps Order 1754.4B
Manages the installation EFMP Respite Care Program
Assesses program operations and monitors progress toward organization goals and evaluates and adjusts improve the program
Develops minimum standards governing the EFMP program, policy, procedures and personnel
Addresses matters involving difficult technical problems, application of new or questionable techniques and methods, clarification with the team leader or higher-level supervisor, and further explanation and negotiation with the Director
Explains regulatory and legal requirements relevant to problem situations
Formulates, administers and monitors the operating and capital budget for the EFMP program area
Identifies cost centers
Monitors expenses
Qualification
Required
Bachelor's degree from an accredited college or university in human services or a related field appropriate to the work of position AND four years of knowledge and experience that demonstrates skill to independently oversee day-to-day operation of an Exceptional Family Member Program, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR significant experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above
Must have skills to monitor a complex case management system, review and recommend approval or disapproval of related program plans and materials; analyze and develop proposals or provisions in terms of impact on program resource requirements; develop new and revise operating procedures and standards to incorporate provisions that affect operating activities and requirements; conduct reviews of the administration and operation of the program and provide subject matter advice
Must have the skill to supervise employees in the accomplishment of work
Knowledge of human services principles and practices pertaining to individual and family needs, and problems in relation to social patterns
Knowledge of military family support programs and the related mission of readiness and retention
Knowledge of and familiarity with agencies, related resource offices, medical and recreational facilities, community services agencies and private organizations that can provide support to the EFMP
Benefits
Stability of Federal Civilian Service
People with passion for doing work that matters
Quality of Work Life Balance
Competitive Pay
Comprehensive Benefit Packages
Marine Corps Exchange and Base Facility Privileges
Company
NAVWAR
NAVWAR's mission is to identify, develop, deliver and sustain information warfare capabilities and services that enable naval, joint, coalition and other national missions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alex Phipps
Deputy Chief Technology Officer
Malcolm Potts
Chief Of Staff and Chief Operating Officer, Fleet Readiness Directorate
Recent News
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2025-04-24
2023-04-08
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