USAJOBS · 7 hours ago
Lead Health Insurance Specialist
Multiple Locations, USA
Full-time
Onsite
Senior Level, Lead/Staff
$137K/yr - $187K/yr
5+ years expUSAJOBS is seeking a Lead Health Insurance Specialist in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS). In this role, you will provide authoritative policy and operations guidance to Medicare Administrative Contractors regarding the Medicare Provider Customer Service Program (PCSP).
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Operate under the division director's direction and serves as a key liaison between supervisory staff and team members
Provide input on identifying, distributing and balancing workload among employees according to established workflow and recommended adjustments
Monitor performance and reports on work status and progress by reviewing completed work for technical accuracy
Deliver technical guidance, operational policy analysis, and project management with a focus on Medicare health care provider education and outreach, telephone and written inquiries and self-service technology contractor operations
Evaluate new techniques in customer service and outreach technologies, leads studies/demonstrations and pilot projects that analyze efficiency/effectiveness of Medicare Provider Customer Service Program (PCSP) operations and contractor services
Qualification
Required
You must be a U.S. Citizen or National to apply for this position
You will be subject to a background and suitability investigation
Time-in-Grade restrictions apply
You must demonstrate in your resume at least one year (52 weeks) of qualifying specialized experience equivalent to the GS-13 grade level in the Federal government, obtained in either the private or public sector, to include: 1) Providing project direction and technical assistance to junior analysts, such as defining individual team members' task assignments and reviewing work for technical accuracy; 2) Providing authoritative policy and operations guidance to Medicare Administrative Contractors about the Medicare Provider Customer Service Program; and 3) Advising senior officials and stakeholders on Medicare provider contact centers, provider outreach and education and provider self-service technology
Your resume (limited to no more than 2 pages) must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from being considered further
To be eligible, current Federal employees must have served at least 52 weeks (one year) at the next lower grade level from the position/grade level(s) to which they are applying
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
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