Metasys Technologies · 19 hours ago
Document Services Associate
Chicago, IL
Full-time
Onsite
Entry Level
$18.72/hr - $23.72/hr
1+ years expMetasys Technologies is a company seeking a Document Services Associate to provide operations functions in a legal office environment. The role involves operating high volume duplicating and scanning equipment, handling sensitive documents, and ensuring quality service in a fast-paced environment.
Information ServicesInformation TechnologyManagement ConsultingProfessional ServicesStaffing Agency
Responsibilities
Provides operations functions in one or all of the following areas within a Legal office/environment: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document scanning equipment, operate high volume mail processing equipment
Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage
Provides copier maintenance and/or repair of customer site equipment
May also perform one of the following at entry level: bindery, QC and final check, housekeeping, Hospitality, file services, call center representative, etc
This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration
Runs high volume copy machines and performs binding and finishing work
Handle highly sensitive and confidential documents that may be time sensitive
Provide upmost in quality work due to the sensitive nature of documents and projects that are required in a legal environment
Operate high volume scanners
Operate image handling software
Operate MS Office and Email systems
Ensures convenience copiers are working properly, checking for quality via daily inspections
Clears paper jams and informs technicians of specific problems
Maintains records for management reports and inventories of supplies needed
Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required
Calculates charges for jobs performed and maintains some billing logs
Responds to and coordinates all service calls required by customer
May perform filing duties in conjunction with specific customer requests
Delivers completed jobs to pre-determined customer locations within and outside of the site
Maintains daily meter and service logs
May travel between customer’s buildings
Answers customer questions regarding status or feasibility of job requests
Ensures upkeep of convenience copier areas by keeping neat and well stocked
Performs duties related to the shipping and/or receiving of materials
Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted
Uses all copier equipment, calculator, fax machine, postage meter and some PC
Performs filing duties, which may include ‘purging’ and archiving old documents
Performs duties of scanning, file conversion and file naming
Performs FTP (File Transfer Protocol) between computers and files for printing and CS/DVD
Manage TOC (Table of Contents) – first page of electronic file
Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search
Perform file formatting for printing/Excel files
Assist with coordinating projects that will be completed off site (BIS or Smart Source)
Responsible for interacting and providing professional level support to users at various levels, including: legal secretaries, project managers, paralegals, associates and partners
Perform quality accurate jobs/projects that may require tight deadlines and potentially under high pressure
Performs other duties as assigned
Qualification
Required
Requires high school diploma, GED, or equivalent work experience
Complete Ricoh Legal training within 90 days of hire and maintain any new training requirements
Minimum of 1 year of experience in the Legal Industry is strongly desired
Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills
May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy
Demonstrated competency in basic computer skills including proficiency in MS Office Suite
Technical aptitude with printers, copy and postage machines and other office equipment
Good customer service skills
Good organization skills
Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow
Requires knowledge and understanding of shipping/receiving procedures
Possesses ability to work independently and flexibly to complete projects
Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials
Possesses ability to comprehend instructions concerning mail delivery
Possesses troubleshooting and problem solving skills
Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications
Possesses excellent customer relations skills and excellent verbal communication skills
Preferred
Some related copy job experience is preferred
Basis electronics knowledge is preferred
Company
Metasys Technologies
Metasys Technologies is a staffing company that provides recruitment assistance.
501-1000 employees
H1B Sponsorship
Metasys Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Arkview Capital
2022-08-01Private Equity
Leadership Team
Romeen Sheth
CEO
Recent News
Company data provided by crunchbase