Parts ASAP (formerly All States Ag Parts) · 1 week ago
Customer Service Representative - eCommerce
De Soto, IA
Full-time
Onsite
Entry Level
1+ years expParts ASAP is a company focused on providing customer satisfaction through effective communication. The Customer Service Representative - eCommerce is responsible for assisting customers with inquiries and sales of parts, while ensuring exceptional service in a fast-paced environment.
Machinery ManufacturingSalesWholesale
Responsibilities
Develops a strong understanding of the eCommerce platforms
Participates in the completion of Ecommerce orders, including sourcing of parts
Develops the knowledge for the calculation of freight; both small package and LTL
Understands the companies order fulfillment processes
Responds to warehouse notices when inventory exceptions are received
Responds to Ship Confirm notices when inventory exceptions are received
Monitors eCommerce email error messages
Understand eCommerce performance Metrics
Coordinates with eCommerce Supervisors daily priorities
Coordinates with Counter Assistants for customer returns of parts and/or core
Answers Customer Communications from ecommerce platforms
Performs all other duties as assigned
Complies with the requirements of the company’s ISO 9001 Quality Management System (when required)
Qualification
Required
High School graduate, or equivalent work experience
1-3 years previous sales experience with eCommerce, preferably with an agricultural company
Intermediate knowledge of agricultural equipment
Proficient computer knowledge including e-mail, Word, and Excel software
Strong writing skills in order to draft responses to customers
Company
Parts ASAP (formerly All States Ag Parts)
Parts ASAP is the leading supplier of parts for agricultural, construction, and industrial equipment in North America.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-05-21Acquired
Company data provided by crunchbase