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Setpoint · 1 day ago

Diligence Manager

Salt Lake City, UT

Full-time

Onsite

Director/Executive

10+ years exp

Setpoint is a company providing critical infrastructure for relationships between banks, credit funds, and capital markets. As a Diligence Manager, you will oversee a team ensuring smooth execution of client engagements while balancing people management and operational excellence.

FinTechInformation TechnologyProperty ManagementSaaSTransaction Processing

Responsibilities

Lead and manage the diligence team, setting priorities across incoming deals

Oversee client relationships, ensuring high-quality service delivery and satisfaction

Support new client onboarding, including mapping tapes, guideline acceptance, and setup

Partner with analysts to ensure client guidelines are programmed correctly

Collaborate with engineering to address bugs, implement fixes, and roll out new features

Provide quality control (QC), reporting, and system testing support

Act as an escalation point for client issues, including calls and emails

Drive continuous improvement of diligence processes and team performance

Qualification

Credit operationsPeople managementClient relationship managementProcess improvementCross-functional collaborationTeam culture buildingCoaching for performanceTroubleshooting

Required

10+ years of experience in credit, mortgage operations, or real estate finance, with 2+ years of direct people management

Familiarity with collateral review, tape diligence, underwriting documentation, and secondary loan market practices

Proven ability to prioritize across a high-volume deal pipeline without dropping the ball

Experience managing client-facing workflows and troubleshooting issues in real time

Comfort working across functions, especially with engineering, product, and QA

Track record of building team culture, coaching for performance, and driving accountability

Ability to spot inefficiencies and redesign processes for clarity, speed, and scale

Company

Setpoint

Infrastructure for the future of asset-based lending. Our platform unlocks speed, efficiency and accuracy for borrowers and lenders.

Founded in 2021

Austin, Texas, USA

51-200 employees

https://www.setpoint.io

Funding

Current Stage

Growth Stage

Total Funding

$79.5M

Key Investors

645 VenturesAndreessen Horowitz

2024-08-13Series B· $31M

2022-12-07Series A· $43M

2021-07-01Seed· $5.5M

Leadership Team

Jonathan Stein

Advisor to CEO

Ben Rubenstein

Co-Founder & President

Recent News

Business Wire

Setpoint Launches Industry Standard to Stop Double Pledging After Tricolor and First Brands Collapse

2025-10-30

fintechfutures

US proptech Setpoint lands $43m Series A

2022-12-12

FinSMEs

Setpoint Raises $43M in Series A Funding

2022-12-12

Company data provided by crunchbase