LaunchCapital · 22 hours ago
Business Operations Analyst - Access Management
Hagerstown, MD
Full-time
Onsite
Mid Level
$44K/yr - $57K/yr
3+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. As a Business Operations Analyst – Access Management, you will support business operations by provisioning system access and collaborating with cross-functional teams to ensure operational efficiency.
ConsumerInformation TechnologyMedical DevicePublishing
No H1B
U.S. Citizen Only
Responsibilities
Track, analyze, and report operational and system performance metrics to support business decisions and SLAs
Gather and reconcile data from multiple sources, identify discrepancies, and coordinate corrections with internal teams and external providers
Manage access requests and user IDs across enterprise applications, monitor and escalate to meet deadlines
Validate system and data changes, maintain documentation, and update process and control records
Collaborate to build and maintain relationships with cross-functional teams to identify risks, develop mitigation strategies, and manage issue resolution
Support ad hoc analyses, process improvements, and automation efforts to increase reporting accuracy and efficiency
Qualification
Required
3+ years of experience in identity and access management (IAM) and enterprise user access provisioning across applications
Experience using ITSM and issue-tracking platforms for incident and issue management (e.g., ServiceNow, Jira Service Management)
Advanced experience in Microsoft Excel (pivot tables, XLOOKUP, Macros), Access, and SharePoint for reporting and documentation
Strong time management and organizational skills, adept at multi-tasking, working under pressure, and meeting deadlines in fast-paced environments
High attention to detail and ability to adapt to change and ambiguity along with excellent written and verbal communication and presentation skills to convey complex information clearly to diverse audiences
High school diploma or equivalent education
Equivalent combination of educational background, related experience, and/or military experience
Preferred
Bachelor's degree in Computer Science, Information Systems, Cyber Security, or related field (preferred)
Experience with access control standards and compliance awareness (e.g., PCI DSS, role-based access control)
Experience with dispute resolution, project management and process improvements
Familiarity with internal dispute systems (IDS), association portals, access control systems and user provisioning processes
Strong attention to detail, organization and prioritization skills to meet service levels and manage multiple tasks simultaneously
Experience in scripting or automation using SQL, Python or VBA to support data processing and reporting
60+ WPM typing speed and proven capacity to handle high-volume request processing
Benefits
Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Company
LaunchCapital
LaunchCapital is focused on entrepreneurs at the seed stage.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase