C.H. Robinson · 11 hours ago
Manager Insurance
Rolling Meadows, IL
Full-time
Hybrid
Mid, Senior Level
$99K/yr - $167K/yr
4+ years expC.H. Robinson is seeking a Manager Insurance who will be responsible for the general, operational, financial, and administrative Management of all cargo and legal liability claims worldwide. The role involves providing leadership to a team of Claims Representatives while maintaining a personal workload of claims and directing team workflow.
LogisticsSupply Chain ManagementTransportation
Responsibilities
Review and analyze all incoming cargo claims and assign to the appropriate team member
Ensure all claims are handled and processed in line with the internal Standard Operating Procedures (SOP) as well as with the requirements of C.H. Robinson’s insurers
Oversee the handling of complex claim files to ensure proper handling
Possess a working knowledge of the following:
Carriage of Goods by Sea Act (COGSA)
Hague / Hagues Visby Rules
Warsaw / Montreal Protocol Rules
49 U.S. Code
14706 (Carmack)
Develop learning tools for team members that drive continuous claim improvement and policy understanding
Branch training on marine cargo insurance / transport law / marine liability when needed
Set team and individual objectives and priorities
Coach, support, and manage the team and individuals to meet and exceed objectives
Communicate and manage the team to adhere to corporate and branch policies
Prepare for and lead team meetings
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction
Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process
Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports
Play major role in recruitment, onboarding, and continuous development of talent
Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews
Regularly share industry news, department changes, and process updates to department
Draft client advisories on relevant trade, market, and regulatory updates
Provide guidance to employees on how to respond to challenging customer scenarios
Qualification
Required
High School Diploma or GED
Minimum 3 years of supervisory or management experience
Minimum 4 years of Transit or Cargo Claims handling experience
Preferred
Bachelor's degree from an accredited college or university
Solid understanding of claims process and industry operations
Strong analytical skills for evaluating large amounts of information and drawing appropriate conclusions
Able to communicate at multiple levels, to varies audiences, using multiple mediums
Generate new ideas to improve performance, translating these ideas into practical solutions
Time management and organizational skills
Excellent written & verbal communication skills
Values a diverse and inclusive work environment
Benefits
Three medical plans which include
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Company
C.H. Robinson
C.H. Robinson helps companies simplify their global supply chains and understand their landed costs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-10-15IPO
Leadership Team
David Bozeman
Chief Executive Officer
M
Mike Neill
Chief Technology Officer at C.H. Robinson
Recent News
2026-01-22
2026-01-16
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2025-12-22
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