Knowledge Services · 7 hours ago
Eligibility Specialist - Benefit Processor
West Lafayette, IN, US
Full-time
Onsite
Entry Level
$18/hr - $18/hr
2+ years expKnowledge Services is a certified woman-owned professional services organization that provides various services across multiple industries. They are seeking an Eligibility Specialist to assist in processing applications for public assistance in Indiana, ensuring accurate data collection and eligibility determination for state assistance programs.
Cloud ManagementConsultingHuman ResourcesInformation ServicesInformation TechnologyService IndustrySoftware
Responsibilities
Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients
Verify all information is gathered accurately and meets state policies
Obtain release forms and medical records as needed
Verify income, assets, and other financial / legal documents
Review regulations and program requirements with clients
Utilize automated program to determine eligibility of state assistance programs
Data entry into state database
Respond to all inquiries in a timely manner via phone or email
Qualification
Required
High School Diploma or GED
Highly organized and analytical team player
Strong written and verbal skills
Solid computer skills, Microsoft Office proficiency
Strong oral and written communication skills
Basic math skills
Case management skills
Independent worker who is a self-starter that is reliable and dependable
Strong customer service background with a professional demeanor
Preferred
Bachelor or Associate degree in Counseling or Social Services
2 years' experience in a social service environment, state or local government
Previous Case Manager experience
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist
Benefits
Paid time off
Benefits
Company
Knowledge Services
Knowledge Services is a certified woman-owned business enterprise (WBE) that is reshaping how public and private organizations work together to better serve our nation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Fred Brittain
Vice President of Information Security
Company data provided by crunchbase