Hope Ignites · 5 days ago
Program Director - Hope Ignites New Orleans
New Orleans, LA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expHope Ignites is dedicated to nurturing and guiding motivated young people in need. The Program Director is responsible for overseeing the overall operation and performance of the program, including recruitment, training, and evaluation of the program team, as well as ensuring effective program execution and community engagement.
Non ProfitSocial AssistanceSocial ImpactUnderserved Children
Responsibilities
Hire, train, coach and evaluate program team for effective and competent service delivery according to Hope Ignites quality standards. Ensure meaningful goals are developed and achieved by team through group and individual coaching meetings. Provide opportunities for growth and learning. Facilitate internal and external training opportunities. Evaluate and recommend sustainable program staffing models. Cultivate a productive and positive team working environment
In coordination with other staff, identify and develop meaningful volunteer roles that support scholar service delivery, program and facility needs. Ensure effective management, stewardship and engagement of program volunteers
Oversee all aspects of program services on a daily basis which includes but is not limited to: residential programming, academy programming, academic counseling and tutoring, school advocacy and communication, social-emotional and mental health services, character and life-skills development, spiritual growth programming, crisis management, parent engagement, service/success planning and goal progress meetings
Review, update and train program and other Hope Ignites staff on program curriculum, services, and calendar. Ensure effective scholar participation in My Road, the Hope Ignites signature whole-person development curriculum, and other network-wide and local programming. With input from staff conduct annual program planning that supports the Hope Ignites five development pillars (personal development, academics and empowered learning, college and career preparation, life skills, and leadership and service)
Lead all initiatives of the affiliate in line with Hope Ignites Network best practices of child safeguarding to ensure a safe and nurturing program environment, the prevention of child abuse, and the appropriate detection, reporting, and management of suspicions, allegations, or incidents of boundary violations or abuse
Ensure adequate coverage and staffing and provide coverage as needed
Coordinate and oversee exemplary care and upkeep of Hope Ignites property and vehicles. Works with Executive Director to ensure program has adequate resources. Develop and maintain quality community and school partnerships
Provide recommendations and input to develop the program budget and ensure cost containment according to the budget
In coordination with the Executive Director, strategically position the organization for growth and expansion, according to the Network strategic plan, affiliate strengths and challenges, and community needs
Develop and report on key performance indicators, program outcomes and results. Prepare informative reports for the organization, board of directors and community. Use data to inform program planning. In collaboration with Hope Ignites Network Headquarters, lead program evaluation and continuous quality improvement through the Hope Ignites Performance Management Tool and process
Participate in and coordinate the participation of scholars and program team members in community engagement and events necessary to procure affiliate support. Provide professional and engaging representation of organization in the community
If applicable, serve as the official liaison to the state residential program licensing unit and ensure licensing requirements are adhered to and the organization maintains its license in good standing
Act as liaison to the Program Committee of the Board of Directors. Facilitate useful and meaningful committee activity. Participate positively in board meetings
Participate in Program Leadership groups and activities for the Hope Ignites Network, including the Program Administrator Affinity Group. Attend 1–2 Hope Ignites Network gatherings per year
Lead college-access and preparation programming for all scholars, in conjunction with Network standards. Support team in developing, implementing, and documenting service plans, including financial assistance, for all collegians. Participate in all scholar discharge planning and conferences
Ensure that college persistence and career transition programming is delivered effectively
Evaluate and make recommendations for post-secondary support services for all Hope Ignites scholars including those at four-year university as well as those considering alternate paths
Evaluate and recommend activities to increase support for career-readiness and success
Evaluate and recommend activities and strategies to increase alumni engagement. Support alumni activities & events
Provide case management assistance for non-collegian alumni on an as needed basis. Evaluate and implement guidelines for “post-care” services
Develop and implement a referral marketing plan to ensure qualified and steady of stream of diverse scholar candidates. Provide regular stewardship and communication to referral sources. Engage others in spreading the word about the program
Facilitate the multi-stage application process for potential scholars and make admission decisions in consultation with the Executive Director, Program Committee and program staff. Maintain a full cohort of scholars in academy and residential programs
Become knowledgeable about other residential child-care agencies and services in the community in order to be a resource for referral inquiries that do not fit the Hope Ignites Scholar Profile
Establish and maintain a solid network within the community of youth development, college access and family support services in order to complement Hope Ignites services and ensure scholar & family needs outside of our scope are met
Maintain an active schedule of community networking, speaking on behalf of the organization, facilitating tours and visits to promote the program to various audiences. Work in coordination with Executive Director and the development Team
Hope Ignites is a small, privately funded organization relying on a competent, motivated staff to accomplish its mission of nurturing and guiding motivated young people in need to become well-educated, career-ready men and women for others. This requires flexibility and willingness of all staff members to occasionally participate in other duties as assigned
Qualification
Required
Advanced degree in social work, education, nonprofit leadership or related field
5 or more years of experience with youth development, college access, out of school time, residential programs, and/or program evaluation
5 or more years of experience and proven track record in team leadership and supervision
Proven skills in problem solving, staff supervision, and the ability to develop, communicate and execute strategic program planning
Ability to implement and monitor strategic and operational plans and prioritize and manage various activities and calendars
Competence in written and inter-personal communication and public speaking
Proven track record of effective communication and collaboration with a diverse array of stakeholders and community members
Professional appearance, attitude, behavior, and representation of Hope Ignites necessary at all times
Must have valid driver's license
Must pass state, federal background checks and other screening required for working with youth
Company
Hope Ignites
Hope Ignites (formerly Boys Hope Girls Hope) nurtures and guides motivated young people in need to become well-educated, career-ready men and women for others.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.17MKey Investors
Union Home Mortgage FoundationPanera Bread FoundationSt. Louis County Children's Service Fund
2025-10-07Grant· $0.01M
2024-02-29Grant
2023-05-23Grant· $0.15M
Leadership Team
Kristin Ostby de Barillas
President and CEO
James Williams
Director of Post-Secondary Success and Strategic Partnerships
Recent News
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