Seaport Entertainment Group · 9 hours ago
VIP Host
Seaport Entertainment Group is a premier entertainment and hospitality company that focuses on delivering unparalleled customer experiences. The VIP Host will serve as the first point of contact for VIP visitors, ensuring they feel welcomed and valued while providing top-tier customer service and managing special requests during events.
HospitalityMedia and EntertainmentPerforming Arts
Responsibilities
Serve as the first point of contact for VIP visitors and their guests, greeting and directing them with a warm and professional demeanor
Answer customer service questions accurately and stay informed on ongoing games and events
Build and maintain relationships with Suite Owners, their guests, and Club Ticket Buyers to enhance their experience
Provide information on promotions, Club and stadium food offerings, and special events
Extend well wishes to VIP guests as they exit the facility to reinforce a positive experience
Collaborate with the Vice President of Ticket Sales to identify VIPs, hospitality requests, and ways to exceed expectations for Club and Suite Ticket Holders
Maintain security by following established procedures
Oversee VIP hospitality for the Owners Suite and assist with private party suites
Attend to special VIP requests, ensuring all service expectations are met
Ensure suites are prepared for game days, including cleanliness, operational electronics, proper lighting, TV displays, and promotional item stocking
Become proficient in the suite catering platform and suite menus to assist VIPs with the ordering process
Qualification
Required
Exceptional customer service skills with a professional appearance and approach
Strong attention to quality, detail, and cleanliness
Excellent communication and problem-solving abilities, with the capability to convey instructions and vital information effectively
Ability to work in a fast-paced environment, manage multiple tasks, and prioritize guest needs
Flexible availability, including long and irregular hours, nights, weekends, and holidays. Must be present for entire games, including pre- and post-game activities
Ability to engage professionally with guests, staff, supervisors, and groups to create a welcoming and enjoyable atmosphere
Company
Seaport Entertainment Group
Seaport Entertainment Group is a premier entertainment & hospitality company.
Funding
Current Stage
Public CompanyTotal Funding
$175MKey Investors
Pershing Square Capital Management
2024-09-23Post Ipo Equity· $175M
2024-08-01IPO
Leadership Team
Recent News
Morningstar.com
2025-12-01
Company data provided by crunchbase