LaunchCapital · 15 hours ago
Instructional Designer
United States
Full-time
Remote
Mid Level
3+ years expLaunchCapital is a company that connects financial institutions, corporations, merchants, and consumers on a global scale. They are seeking an Instructional Designer to create high-quality training programs that enhance associate knowledge and performance, focusing on both technical and non-technical topics relevant to contact center operations.
ConsumerInformation TechnologyMedical DevicePublishing
No H1B
U.S. Citizen Only
Responsibilities
Develop a comprehensive suite of learning materials, including instructor‑led and eLearning content, job aids, facilitator guides, multimedia assets, and assessments for one or more product lines
Create both technical and non‑technical training content with an emphasis on contact center operations and performance needs
Apply the ADDIE instructional design model using a balance of structured and iterative approaches
Integrate adult learning principles to ensure content is engaging, relevant, and effective for diverse learners
Serve as a learning consultant to ensure training solutions align with evolving business priorities
Partner with internal stakeholders—including Supervisors, Managers, Team Leaders, and external vendors—to validate content accuracy and business relevance
Contribute to Customer Care Operations (CCO) initiatives by recommending, designing, and delivering instructional solutions in collaboration with cross‑functional teams
Provide guidance to facilitators on effective delivery of developed training materials
Maintain and update training content to reflect current systems, processes, and best practices
Recommend enhancements to curriculum design, development processes, and learning strategies within the LKS organization
Qualification
Required
3+ years of an equivalent combination of educational background, related experience, and/or military experience; or a 4-year college degree in a related field
1+ years of experience collaborating with stakeholders and applying basic project management skills
1+ years of experience designing and developing learning materials within a contact center or customer service environment
Proficiency with design and development tools such as Adobe Creative Cloud and Articulate 360
Demonstrated integrity, initiative, and the ability to work independently and effectively in a remote environment
Good time management and project management with ability to work independently and manage multiple projects simultaneously
Preferred
Bachelor's degree in related discipline
Experience providing learning and development consulting
Familiarity with instructional design and training delivery best practices
A proactive approach to staying current with evolving instructional design methods and tools
Certification or practical experience with ADDIE, Agile, SAM, or similar design methodologies
Knowledge of Money Network products, procedures, and systems
Benefits
Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Company
LaunchCapital
LaunchCapital is focused on entrepreneurs at the seed stage.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase