Cigna Healthcare · 4 days ago
Select Presale Quality Review Technical Coach - Cigna Healthcare (Remote)
United States
Full-time
Remote
Mid Level
$58K/yr - $97K/yrCigna Healthcare is an advocate for better health through every stage of life, and they are seeking a Select Presale Quality Review Technical Coach to support their Training and Development programs. The role involves facilitating technical coaching, ensuring employees maintain and increase their technical knowledge, and collaborating with the Presale Enablement team to drive performance improvements.
Hospital & Health Care
Responsibilities
Continually looks for opportunities to streamline processes and procedures, eliminating rework and reducing productivity variations wherever possible
Responsible for coordinating and maintaining current policies, best practices and documentation accuracy
Provides side-by-side support, using training or coaching to reinforce the classroom learnings
Stays abreast of industry trends in the field of Learning and seeks opportunities for self-directed development
Assists in teaching and developing learners to put the client/customer at the center of everything we do & efficiently perform the technical aspects of their job
Partners with managers to identify technical coaching needs
Supports annual training including but not limited to: contingent worker training program, new hire training classes, annual refreshers
Drives high quality performance within the front line teams through ongoing analysis of quality and intake questions results, while driving individual and team level coaching to reduce error trends and improve quality
Works with and in support of business partners to deliver timely, consistent and accurate technical issue resolution to front line teams. Proactively identify and act upon opportunities & solutions to improve team proficiency
Qualification
Required
Bachelor degree strongly preferred
Strong technical ability through proven experience in Presale
Effective collaboration and problem solving skills
Strong organizational and time management skills with the ability to manage multiple tasks and priorities simultaneously
Strong communications skills – verbal and written
Demonstrated Critical thinking/Decision making skills
Some travel will be required
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
Cigna Healthcare
We are a health benefits provider that advocates for better health through every stage of life.
Founded in 1982
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Laura Cascudo
CEO Communications Operations / Communications Operations Director
Stephanie Bobb
CEO Communications Operations Lead
Recent News
Hartford Business Journal
2025-10-07
2025-10-06
Company data provided by crunchbase