Educational Systems Federal Credit Union · 1 day ago
Member Care Representative (Contact Center - Hybrid Maryland-based)
MD,US
Full-time
Hybrid
Entry Level
$19.23/hr - $24.04/hr
1+ years expEducational Systems Federal Credit Union has proudly served the education community for over 70 years. They are seeking an energetic Member Care Representative to provide service functions for members and assist non-members in establishing their membership and accounts.
BankingFinancial ServicesOnline Portals
Responsibilities
Providing a variety of service functions for our members
Working with members to best identify additional financial solutions that help to meet the member's specific needs
Assisting non-members in establishing their membership and setting up their accounts by phone
Working a 40 hour a week variable schedule with hours between 8 a.m. and 6:05 p.m. EST Monday through Friday and on Saturdays from 8 a.m. to 2:05 p.m. EST
Qualification
Required
High school diploma or equivalent (GED) required. Must be able to work in a fast-paced environment and be able to utilize available resources to help members
Minimum of one year experience working in a financial institution required. Previous contact center experience helpful. Must have experience selling and cross-selling products or services
Must have excellent member service skills to include strong verbal and written communication skills as well as the ability to demonstrate patience and professionalism in dealing with members
Functional knowledge of Microsoft Office suite of products
Ability to perform routine mathematical calculations
Ability to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etc
Company
Educational Systems Federal Credit Union
Educational Systems Federal Credit Union provides various digital banking services to the education community for financial development.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Perkins
SVP, Chief Information Officer
Recent News
2024-12-04
Company data provided by crunchbase