Eventim USA · 12 hours ago
Senior Product Designer
Los Angeles, CA
Full-time
Hybrid
Senior Level
$140K/yr - $170K/yr
7+ years expEventim USA is seeking a Senior Product Designer to lead research, discovery, and insight generation within the ticketing and live-entertainment ecosystem. The role involves shaping product strategy, experience design, and go-to-market decisions by uncovering customer needs and analyzing behavioral patterns.
Events Services
Responsibilities
Conduct user interviews and field research within emerging verticals
Create customer journeys for each vertical, including ticketing, access control, event creation, inventory management, fan engagement, and marketing needs
Analyze industry economics, competitive tools, pricing structures, and technological gaps
Evaluate how existing ticketing capabilities scale or adapt to new use cases (timed events, season passes, memberships, multi-venue operations)
Identify product gaps and collaborate with product teams to define new features or enhancements
Build personas, journey maps, and value propositions for new market segments
Lead UX discovery and mixed-methods research across the full ticketing lifecycle
Build a continuous discovery practice that informs product strategy and roadmap decisions
Analyze behavior across large-scale systems (onsale flows, queueing, inventory, checkout)
Translate insights into actionable requirements, prototypes, and strategic recommendations
Partner with Product, Engineering, Data, and CX to align on customer needs and opportunities
Advocate for accessible, inclusive, and high-performance user experiences
Track product usage (ticket sales velocity, redemption patterns, scanning throughput) to monitor and optimize performance
Analyze operational data from pilot programs within new verticals and recommend strategic next steps
Deliver reports synthesizing qualitative and quantitative insights to guide product and go-to-market decisions
Qualification
Required
7–10+ years in UX research, discovery, design strategy, or related roles; 3+ years in a senior or lead-level capacity
Background in high-volume e-commerce or transactional platforms (ticketing, travel, entertainment, retail, etc.)
Strong grounding in qualitative and quantitative research methods
Ability to drive clarity in ambiguous environments and influence cross-functional partners
Excellent communication, storytelling, and insight-narrative skills
Strong analytical skills and comfort working with data-heavy insights
Ability to translate customer needs into clear product and operational recommendations
Proficiency in user research methodologies (interviews, shadowing, surveys)
Experience with market landscape and competitive analysis
Workflow mapping and persona development
Ability to synthesize ambiguous inputs into structured product insights
Experience evaluating scalability and constraints within high-volume operational processes
Benefits
Health care plan (Medical, Dental & Vision)
Retirement Plan (IRA; 401(k) match up to 5%)
Life Insurance (Basic, Voluntary & AD&D)
Short-Term & Long-Term Disability
Company
Eventim USA
Formerly known as See Tickets US, EVENTIM USA is an American-based ticketing company and part of CTS EVENTIM, one of the leading international providers of ticketing services and live entertainment.
51-200 employees
H1B Sponsorship
Eventim USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Daniel K Spicka
Executive Vice President of Venue Partnerships
Alex V.
Partnerships & Business Development
Company data provided by crunchbase