Christian Career Center · 19 hours ago
IT Help Desk - Western Seminary
Portland, OR
Full-time
Onsite
Entry Level
1+ years expChristian Career Center is seeking an IT Help Desk professional for Western Seminary. The role involves providing technical support to computer users, diagnosing problems, and guiding users through solutions while maintaining hardware and software inventory.
Staffing Agency
Responsibilities
Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Support of classroom AV equipment and related software
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures utilizing FreshDesk ticketing system
Identify and escalate issues requiring additional technical resources
Help with the administration of Helpdesk
Prepare help desk activity reports
Develop user documentation as required
Install/upgrade workstation hardware and software
Assist in preparation of installation procedures
Stay current with system information, changes and updates
Assist System Administrator when needed
Help software dev team as needed
Participate in weekly IT meetings
Other duties as assigned
Qualification
Required
Evangelical Christian commitment and lifestyle consistent with the World Evangelical Alliance Statement of Faith and the Seminary's governing virtues
Working knowledge of basic computer software, hardware and networking equipment
Working knowledge of basic AV equipment: Web Cameras, Audio devices
Experience with applications such as: Zoom, Office365, Server 2019, MDT, VMWare
Demonstrated clear written and verbal communication skills
Demonstrated ability at basic problem analysis and problem solving skills
Excellent attention to detail
Must be customer service oriented
One year of related experience and training
Ability to lift 20 pounds regularly and occasionally up to 50 pounds
Company
Christian Career Center
The Christian Career Center is a "one-stop" career center designed to help you reach your career potential.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase