El Paso Water · 17 hours ago
VoIP Telecom Specialist
El Paso, TX
Full-time
Onsite
Entry, Mid Level
$58K/yr - $87K/yr
2+ years expEl Paso Water is seeking a VoIP Telecom Specialist to provide technical support for VoIP and PBX communication systems. The role involves optimizing call delivery, supporting telecom changes, and maintaining telephony services across city facilities.
Service IndustryWaterWater Purification
Responsibilities
Support the customization, construction, installation and overhauling of VoIP and PBX equipment, facilities and programs
Using routing strategies, optimize delivery of calls utilizing multiple vendors
Utilize TDM, VoIP, VoIP over WAN, SIP and IVR systems and service to optimize up time
Support telecom moves, adds, changes and deploy new hardware and software
Configure and support voice services on all LAN/WAN hardware including Acme SBC/voice gateways and CISCO IPT solutions
Utilize network management tools such as Cascade, NetBrain and Statseeker to monitor, evaluate, and report performance statistics of the CISCO Call Manager, Unified Messaging and LAN/WAN networks
Monitor industry trends, technologies, and standards and be able to research, recommend, and apply new technologies as necessary
Maintain telephony support to all city facilities and remote sites
Conduct efficiency analysis to improve service delivery
Troubleshoot high profile, revenue impacting, critical system and software failures
Develop and support application integration with the voice environment, such as with Microsoft OCS for click-to-dial functionality
Support mobility options including soft-phone and phone proxy
Maintain network documentation, such as topology diagrams, circuit/equipment inventories and configuration reports
Debug PSTN and PBX issues in analog, ISDN and T1CAS environments
Provide daily support and monitoring of networks and security environments
Perform miscellaneous related duties as required
Qualification
Required
A Bachelor's Degree or higher in Information Systems, Computer Science, Computer Engineering or related field and two (2) years of experience with Cisco and Avaya VoIP and PBX systems
An Associates Degree in Information Systems, Computer Science, Computer Engineering or related field and four (4) years of experience with Cisco and Avaya VoIP and PBX systems
Texas Class 'C' Drivers License or equivalent issued by another state
One applicable CompTIA or CISCO certification at time of application
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) finger-print based background check and maintain CJIS eligibility
Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions
Company
El Paso Water
El Paso Water specializes in wastewater treatment, reclaimed water, water resources, advanced purification and stormwater services
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Wickersham, MBA
Utility Assistant Chief Information Officer of Automation & Data
Elmer Beeler
Chief Support and Logistics Officer
Recent News
2025-11-26
2025-11-25
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