Andrew Wommack Ministries, Inc. · 9 hours ago
Online Student Helpdesk Specialist
Charis Bible College Colorado - Woodland Park, CO 80863
Full-time
Onsite
Entry Level
$17.50/hr - $17.50/hr
1+ years expAndrew Wommack Ministries, Inc. is a teaching ministry dedicated to spreading the Gospel. They are seeking an Online Student Helpdesk Specialist who will serve as the main point of contact for online students, ensuring their requests are resolved promptly and providing technical assistance.
CharityEducation
Responsibilities
Demonstrated reliability and punctuality by consistently arriving on time for scheduled shifts from 7:00 AM to 3:30 PM
Demonstrated critical thinking abilities, including deductive reasoning, with a strong capacity for retaining and applying learned knowledge
Serve as a primary point of contact for online student communications, effectively routing student and staff inquiries to the correct departments for timely resolution
Open Service Tickets for each service request and proactively monitor aging requests, communicating appropriately
Maintain a comprehensive understanding of Charis' online student-related needs and implement resolutions, including information around the completion strategies, program schedules, and payment collections
Directly resolve tickets that are within the parameters of the Student Helpdesk training, including password reset requests, general troubleshooting, etc
Adhere to all healthy KPIs and parameters as established by helpdesk leadership, including appropriate call times, service resolution times, scheduled availability, service-failure reporting, etc
Maintain professionalism and patience when addressing concerns from difficult or upset customers
Provide encouragement and motivational support to students throughout their academic journey
Identify service gaps and provide recommendations to the Online Student Helpdesk Supervisor
Process payments on behalf of students, such as tuition and other fees, and remit reports to Charis Accounting when required
Attend AWM and Charis events, as directed, to assist in the student support efforts. These events may sometimes require weekend and evening work availability
Work with other Charis departments to ensure streamlined processes
Provide technical support for student access issues involving login, email accounts, and online portals
Clearly and accurately communicate with staff and students in a timely manner
Perform other duties as assigned by the Online Student Helpdesk Supervisor
Qualification
Required
Must have a personal relationship with Jesus Christ
Must sign the Statement of Faith
High School Diploma or equivalent education is required
A minimum of one year of administrative experience is required
Strong PC experience and use of websites of moderate complexity are required
Demonstrated reliability and punctuality by consistently arriving on time for scheduled shifts from 7:00 AM to 3:30 PM
Demonstrated critical thinking abilities, including deductive reasoning, with a strong capacity for retaining and applying learned knowledge
Serve as a primary point of contact for online student communications, effectively routing student and staff inquiries to the correct departments for timely resolution
Open Service Tickets for each service request and proactively monitor aging requests, communicating appropriately
Maintain a comprehensive understanding of Charis' online student-related needs and implement resolutions, including information around the completion strategies, program schedules, and payment collections
Directly resolve tickets that are within the parameters of the Student Helpdesk training, including password reset requests, general troubleshooting, etc
Adhere to all healthy KPIs and parameters as established by helpdesk leadership, including appropriate call times, service resolution times, scheduled availability, service-failure reporting, etc
Maintain professionalism and patience when addressing concerns from difficult or upset customers
Provide encouragement and motivational support to students throughout their academic journey
Identify service gaps and provide recommendations to the Online Student Helpdesk Supervisor
Process payments on behalf of students, such as tuition and other fees, and remit reports to Charis Accounting when required
Attend AWM and Charis events, as directed, to assist in the student support efforts. These events may sometimes require weekend and evening work availability
Work with other Charis departments to ensure streamlined processes
Provide technical support for student access issues involving login, email accounts, and online portals
Clearly and accurately communicate with staff and students in a timely manner
Perform other duties as assigned by the Online Student Helpdesk Supervisor
Preferred
Charis Bible College student or graduate is preferred
A minimum of one year of customer service or Phone Center experience is preferred
Experience with CRM (Customer Relationship Management) is a plus
An associate's degree or equivalent education is a plus
Benefits
Medical
Dental
Vision
Paid Time Off (PTO)
Paid Holidays per year (10)
Flexible Spending Account (FSA)-Medical/Dependent Care
Health Savings Account (HSA)
Voluntary Life and AD&D
Short Term Disability
Long Term Disability
403(b) Retirement Plan
Life Assistance Program
Accident/Hospital
ID Shield/Legal Shield
Telehealth
Company
Andrew Wommack Ministries, Inc.
Reaching as Far and as Deep as Possible with the Gospel Andrew Wommack Ministries is a teaching ministry that places special emphasis on the unconditional love of God and living in the balance of grace and faith.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chelsea Goodwin Focardi
Director of Partner Relations and Strategic Communications
Rhett Winter
Partner Relations
Recent News
EIN Presswire
2025-09-12
2025-03-20
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