AppFolio · 15 hours ago
Team Lead, Concierge - LiveEasy
Columbus, Ohio
Full-time
Onsite
Mid, Senior Level
$58K/yr - $73K/yr
2+ years expAppFolio is a technology leader in the real estate industry, seeking a Team Lead for their LiveEasy Concierge team. The role involves managing daily operations, mentoring team members, optimizing workflows, and ensuring high-quality service for customers.
AnalyticsComputerInformation TechnologyProperty ManagementPropTechSaaSSoftwareWeb Hosting
Responsibilities
Lead and mentor a dedicated team of individual contributors. You will act as their primary support system, conducting regular 1:1s and performance reviews
You will be responsible for your team's professional development, ensuring they have the specific tools, training, and support required to excel in their daily roles
Assist in scaling the team by participating in the hiring process and leading the onboarding of new talent to ensure they integrate effectively into the business
Leverage management best practices to optimize daily team workflows and ensure your team maintains the highest standards of quality and service
Operate with autonomy to make critical decisions regarding team schedules, time-off requests, and coverage to prevent delays in service
Utilize your judgment to mitigate risk in daily operations, acting as the first point of escalation for sensitive customer or team issues
Partner with multiple departments to streamline processes and ensure seamless service integration, acting as the operational bridge between the concierge team and the broader organization
Report on team performance to the Manager and provide operational insights that assist with broader business planning and strategy
Qualification
Required
2–5 years of experience in a leadership or senior individual contributor role, with a track record of delivering operational excellence and strong customer service
Demonstrated ability to mentor junior team members, drive individual performance, and foster a positive, productive team culture
A proven track record of making independent, high-impact decisions to solve complex problems that arise during day-to-day operations
Strong interpersonal skills with the ability to influence stakeholders and manage relationships in sensitive situations
Ability to support an evolving team, adapting to changing staffing models and future needs
Minimum of 1 year of sales leadership experience with a track record of successful representatives
Can commit to being in office (Columbus, OH) M-F, 10am-7pm ET, with the ability to close 3-5 days of the week
High-impact decision making skills
Company
AppFolio
AppFolio is a cloud business management solutions provider for the real estate industry.
1001-5000 employees
H1B Sponsorship
AppFolio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (24)
2023 (22)
2022 (34)
2021 (51)
2020 (35)
Funding
Current Stage
Public CompanyTotal Funding
$30MKey Investors
Investment Group of Santa BarbaraHeadline
2015-06-26IPO
2013-11-01Series Unknown
2009-08-18Series C· $8M
Leadership Team
Shane Trigg
President and CEO
Tim Eaton
Chief Financial Officer
Recent News
2025-11-25
Company data provided by crunchbase