Triad Complete Healthcare · 6 hours ago
Front Desk Receptionist
Shawnee, OK
Full-time
Onsite
New Grad, Entry LevelTriad Complete Healthcare is seeking a courteous, professional, and detail-oriented Medical Receptionist to support daily front office operations. This role is essential to patient experience and clinic efficiency, requiring strong organizational skills and a patient-centered attitude.
Health CareMedicalWellness
Responsibilities
Greet and check in patients and visitors in a courteous, professional, and friendly manner
Verify patient information and update demographics as needed while ensuring privacy and confidentiality
Act as a liaison between patients, staff, and physicians, communicating clearly and effectively
Address patient concerns and complaints in a timely, compassionate, and professional manner
Inform patients of delays or changes to appointments as needed
Answer incoming phone calls, direct inquiries appropriately, and provide accurate information regarding clinic policies and services
Schedule, reschedule, confirm, and remind patients of appointments according to clinic protocols
Coordinate with healthcare providers to manage appointment availability and patient flow efficiently
Perform all patient intake functions, collecting and processing forms including insurance information, medical history, and consent documents
Maintain accurate and up-to-date patient records in the Electronic Health Record (EHR) system
Prepare patient charts and ensure all required documentation is available for providers
Scan insurance cards, verify eligibility, validate benefits, and ensure accurate documentation for each visit
Identify insurance coverage issues and communicate appropriately with patients, providers, and staff
Perform prior authorizations with payers in a timely manner and notify physicians and team members of delays or non-coverage
Accurately collect co-pays, deductibles, and other payments
Account for daily cash and payment entries, perform daily balancing, and prepare deposits
Assist with billing inquiries and posted transactions
Process incoming and outgoing mail, faxes, and other communications
Maintain a clean, organized, and professional front desk and waiting room area
Prioritize work assignments and utilize time between patients to review forms and data for accuracy and completeness
Coordinate with medical staff and management to ensure smooth clinic operations and timely patient visits
Qualification
Required
High School diploma or equivalent required
Strong verbal and written communication skills
Excellent customer service and interpersonal skills
Ability to understand insurance benefits and perform basic mathematical tasks
Proficient in basic computer skills and office equipment (phones, fax, copier)
Ability to type at least 40 WPM
Strong organizational, multitasking, and critical-thinking abilities
Ability to follow verbal and written instructions accurately
Preferred
Previous experience in a medical office, clinic, or general office environment preferred
Basic knowledge of medical terminology and insurance processes preferred
Experience with Electronic Health Record (EHR) systems; AdvancedMD or Athena experience is a plus
Knowledge of insurance verification, prior authorizations, and billing practices
Compassionate and empathetic approach when working with patients and families
Ability to work efficiently in a fast-paced environment
Bilingual (Spanish/English) is a plus
Company
Triad Complete Healthcare
See if you qualify for the Complete Practice Launchpad! We will handle all aspects of opening a clinic specifically designed to ensure your success.
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase