Penbrothers · 13 hours ago
Customer Support Specialist (Pooling)
United States
Full-time
Remote
New Grad, Entry LevelPenbrothers is an HR and remote talent management partner, recognized for providing talented Filipinos with global opportunities. They are building a talent pool of Customer Support Specialists to support customer service, technical support, and client experience functions for various industries including SaaS and e-commerce.
Outsourcing/Offshoring
Responsibilities
Respond to customer inquiries via email, chat, phone, or ticketing systems
Provide accurate and timely information, troubleshooting, and issue resolution
Document customer interactions, issues, and resolutions in CRM or helpdesk systems
Escalate complex or unresolved cases to appropriate teams
Follow up with customers to ensure issues are fully resolved and expectations are met
Support onboarding, account updates, billing questions, or product-related concerns
Contribute to knowledge bases, FAQs, or process improvements as needed
Work closely with internal teams such as Product, Operations, or Sales to improve customer experience
Qualification
Required
Experience in customer support, customer service, or client-facing roles (level varies by opportunity)
Strong written and verbal communication skills
Comfort using ticketing systems, CRM tools, and digital platforms (e.g., Zendesk, Freshdesk, Intercom, HubSpot, or similar)
Ability to stay organized, manage multiple cases, and meet response time targets
Customer-first mindset with strong problem-solving skills
Ability to work independently and reliably in a remote or hybrid setup
Stable internet connection and a suitable home work environment
Benefits
Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.
Company
Penbrothers
We are Penbrothers, your remote HR partner! We work with startups and SMEs worldwide, helping them build and scale their teams with talent in the Philippines at a fraction of the cost.
Founded in 2014
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase