City of El Cerrito · 1 day ago
INFORMATION TECHNOLOGY (IT) SUPPORT ASSISTANT
El Cerrito, CA
Full-time
Onsite
Entry Level
2+ years expThe City of El Cerrito is seeking a part-time, temporary IT Support Assistant to assist the IT team in everyday functions and tasks. This role involves providing on-site IT support, troubleshooting computer issues, and ensuring that City employees have the necessary tools to serve the community effectively.
CommunitiesGovernmentPublic SafetyRecreationResidential
Responsibilities
Provides administrative and project support for assigned management and departmental staff; acts as a liaison between management and other staff, outside agencies, and the public, coordinating resolutions when appropriate
Interprets and applies City policies, rules, and regulations in response to inquiries and concerns; responds to community member(s) on variety of routine and technical issues; assists public or City personnel in completing required documentation, forms, and applications in person and online
Organizes, coordinates, maintains, and updates departmental record systems; enters and updates information with departmental activity, files, and report summaries; retrieves information from systems as required
Gathers, assembles, updates, and distributes a variety of department-specific information, documents, forms, records, and data as requested; researches records within areas of responsibility to prepare and provide follow-up information to customer and staff inquiries
Communicates with officials and staff of other departments and agencies to obtain and relay information and to coordinate activities
Screens calls, and incoming mail and emails; assists and directs the public to appropriate locations and/or staff
Qualification
Required
Equivalent to completion of the twelfth (12th) grade
Some college level coursework in public or business administration or a related field is desirable
Any IT related certifications and educational degrees are also desirable
Individuals who are appointed to this position will be required to maintain a current and valid California Driver's License and satisfactory driving record throughout employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties
A current and valid out-of-state license may be used upon hire and a valid California Driver's License must be obtained within six (6) months of appointment
Knowledge of principles and practices of research, data collection, and report preparation
Knowledge of tracking techniques
Knowledge of business correspondence writing and the standard format for reports, correspondence, and related documents
Knowledge of methods of preparing and processing various records, reports, and forms
Knowledge of principles and practices of record-keeping
Knowledge of modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed
Ability to perform responsible administrative support work with accuracy, speed, and general supervision
Ability to research, compile, and summarize information from a variety of sources; and prepare reports
Ability to understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities
Ability to use tact, initiative, prudence, and judgment within general policy and procedural guidelines
Ability to organize work, set priorities, meet critical deadlines, and follow-up on assignments
Ability to communicate effectively both orally and in writing using the English language
Ability to effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks
Preferred
Two (2) years of increasingly responsible work in Information Technology, help desk/administrative IT support, data entry, customer service, or related experience is preferred
Benefits
In accordance with California state law, you are entitled to five (5) paid sick leave days per year.
Company
City of El Cerrito
Located near the east shore of the San Francisco Bay, the City of El Cerrito is an ethnically diverse community offering a high quality of life within one of the nation’s most sophisticated and beautiful living areas.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase