Wells Fargo · 18 hours ago
Operations Manager Electronic Commerce Services (ECS)
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
4+ years expWells Fargo is seeking an Operations Manager for Electronic Commerce Services (ECS) Operations. This leadership role involves managing a team and partnering with stakeholders to improve processes and support client needs in electronic commerce services.
BankingFinancial ServicesFinTechInsurancePayments
Responsibilities
Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
Engage stakeholders and internal partners associated within the Operations area
Work independently on moderately complex issues and projects
Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
Provide training, performance, evaluation and coaching of less experienced team
Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
Provide responsibility for budget and financial performance
Collaborate and influence all levels of professionals including more experienced managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Operations
Mentor and guide talent development of direct reports and assist in hiring talent
Qualification
Required
4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience
Preferred
Experience managing a team responsible for implementing and servicing Global Payments and Liquidity (GPL) services
Payments Operations experience
Leadership experience including; coaching, training, and mentoring
Experience implementing defined business objectives and executing business development strategy
Problem analysis and resolution skills
Customer service focus with the ability to balance needs of clients, shareholders, and team members
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Organizational, multi-tasking, and prioritizing skills
Analytical skills with high attention to detail and accuracy
Ability to work in a fast-paced deadline driven environment
Ability to work effectively in a cross-team environment
Ability to dissect technical problems, analyze data, and recommend potential solutions
intermediate Microsoft Office skills
Advanced Microsoft Excel skills
Advanced verbal, written, and interpersonal communication skills
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-01-24
2026-01-23
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