NEOGOV · 12 hours ago
Outreach Specialist
Various Locations within the City of El Paso, TX
Full-time
Onsite
Mid Level
$45K/yr - $66K/yr
4+ years expNEOGOV is a company that provides innovative solutions for public sector organizations. The Outreach Specialist will administer and participate in outreach, public contact, and customer service activities, ensuring effective communication and support within the community.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Administer outreach, public contact and customer activities
Establish monthly schedules
Prepare, maintain, review, and analyze records, reports and work statistics to determine program efficiency, effectiveness, and requirements
Monitor and supervise customer and public contacts; coordinate activities with other agencies, and programs in order to reach the public and explain or interpret the requirements to render service
Recommend changes in program operations and policies; assist in preparation of work plans and budgets to include monitor and project needed resources
Plan, direct, and perform diverse and highly responsible supportive administrative duties to include provide technical program and assistance
Arrange travel itineraries for departmental staff
Arrange for time and location of services
Coordinate and provide support services for staff
Establish and maintain program files and records
Serve as a technical resource for the program
Arrange, assist, and organize meetings and presentations
Update and maintain clinic and/or program schedules
Identify community needs and recommend actions
Monitor and analyze customer contacts
Interpret and explain department and program rules, policies, and procedures in response to questions and complaints from customers
Organize educational community engagement and outreach information to promote programs to communities
Represent the department and provide information and guidance on program services
Facilitate public meeting throughout the community
Gather input from other social agencies, schools and committees for collaborative efforts
Qualification
Required
Graduation from an accredited high school or equivalent (GED), or higher
Four (4) years of customer service experience, which involved applying standardized procedures to independently resolve customer service problems
Texas Class 'C' Driver's License or equivalent from another state
Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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