Brink’s Canada · 6 hours ago
Claims Analyst
Philadelphia, PA
Full-time
Hybrid
Mid Level
$75K/yr - $90K/yr
3+ years expBrink's Canada is a leading global provider of cash and valuables management, and they are seeking a Claims Analyst to investigate reconciliation discrepancies and enhance customer satisfaction. The role involves monitoring case data, conducting audits, and collaborating with branch management to identify improvements in operational processes.
BankingLogisticsProfessional ServicesRetailTransportation
Responsibilities
Monitor case and claim data for branches in your region
Drive improvement with early communication to branches and escalation as needed of lead indicators of claims; variances, CVS backlog etc
Provide guidance and support to individuals in the branch responsible for case and claims responses
Reach out to National VA for support on complex out of balance situations
Partner with branch management on root cause review for high case and claims volumes, with plan for needed countermeasures
Conduct proactive branch audits to ensure procedures are followed on route, in the cash room and with end of day BAMS processes
All variances reviewed in 24 hours
BIRS updated within 48hrs
Inventory variances are resolved
BAMS end of day is complete - for customer reporting
For high dollar variances ensure interviews, evidence collection and investigations happen timely
Review with branches and security unusual trends in variances and recommend corrective actions with them and HR, as needed
As needed for customer escalations, provide support to respond to branch cases and claims
"Boots on the ground" identify/research/resolve cases & claims with the branches within their regions to drive down risk and claims
Daily communications with their branches to discuss status of cases & claims
Ensure all vaults/inventories are in balance daily and escalate to the VA team for support
Escalate to assigned Variance Analyst any claims not resolved within 25 days and any high dollar amount
Understand end to end operational processes in detail, that can impact the balancing of the ATM (CVS, CIT etc)
Run monthly and quarterly reports for district and branch leadership
Perform other duties as assigned
Qualification
Required
Minimum 3 years of ATM industry experience (e.g. servicing, residual balancing or network settlement)
Or Minimum of 3 years of investigating/resolving claims differences
Or Minimum of 3 years of experience in a finance role
Minimum of 2 years of experience working with Microsoft Office products (Excel, Word and PowerPoint)
For internal candidates - A minimum of a Brinks Bronze Lean Certification Needed
Travel as required to support operations and customer needs; up to 50% travel
Preferred
Knowledge of ATM reconciliation procedures
Demonstrated computer literacy with proficiency in Access DB, BAMS, iCash
Company
Brink’s Canada
We combine dedicated people, secure transportation, technology and proprietary tools to create customized solutions that reduce risk, enhance productivity and save time.
1001-5000 employees
H1B Sponsorship
Brink’s Canada has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (2)
2022 (4)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageRecent News
Brink's Company (The)
2025-11-05
MarketScreener
2025-11-05
Brink's Company (The)
2025-10-15
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