RiskSolutions · 23 hours ago
Business Analyst
Alpharetta, GA
Full-time
Hybrid
Mid Level
$79K/yr - $131K/yr
3+ years expLexisNexis Risk Solutions is a partner in the assessment of risk, offering solutions for businesses to improve customer experience and operational efficiencies. The Business Analyst role focuses on bridging business needs with technical execution, gathering requirements, analyzing systems, and producing documentation for various audiences.
AdviceInsuranceRisk Management
Responsibilities
Partner with business stakeholders, product managers, and engineering teams to gather, analyze, and document business and technical requirements
Translate business needs into functional and non‑functional requirements, user stories, workflows, and process diagrams
Analyze current systems, data flows, and integrations to identify opportunities, gaps, risks, and improvements
Validate and refine requirements to ensure alignment with business objectives and solution design
Participate in Agile/Scrum activities such as backlog refinement, sprint planning, reviews, and retrospectives
Develop and maintain high‑quality documentation, including:
Functional and technical specifications
Meeting notes, action items, and issue logs
API documentation
User guides and manuals
System architecture overviews
SOPs, process documentation, and release notes
Test plans, test cases, and user stories
Training materials
Ensure documentation is accurate, consistent, and accessible to technical and non‑technical audiences
Collaborate with stakeholders, developers, QA teams, and vendors to document system behavior and changes
Maintain documentation standards, templates, and version control practices
Act as a liaison between business teams, technical groups, and vendors to support alignment and clarity
Present findings, requirements, and documentation in a clear and professional format
Support User Acceptance Testing (UAT) by clarifying requirements and assisting with test case creation and validation
Qualification
Required
3+ years of experience as a Business Analyst, Technical Analyst, Technical Writer, or similar hybrid role
Strong background in writing technical and functional documentation
Solid understanding of SDLC and Agile methodologies
Ability to analyze complex technical concepts and communicate them clearly
Experience working with requirements and documentation tools (e.g., Jira, Confluence, Azure DevOps, SharePoint)
Excellent written, verbal, and organizational skills
Experience in Call/Contact Center environments
Preferred
Experience with Five9 or similar telephony platforms
Experience documenting APIs, integrations, or cloud‑based systems
Familiarity with data models, SQL, or foundational system architecture
Experience in regulated or enterprise environments
Knowledge of UX writing or customer‑facing documentation
Certifications such as CBAP, CCBA, PMI‑PBA, or technical writing credentials
Benefits
This job is eligible for an annual incentive bonus.
We are delighted to offer country specific benefits.
Company
RiskSolutions
RiskSolutions is an insurance brokerage firm for medium-sized companies and non-profit organizations.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase