City of Phoenix · 11 hours ago
Customer Service Representative - Water Services
Phoenix, AZ
Full-time
Onsite
Entry Level
$20.51/hr - $31.82/hr
1+ years expThe City of Phoenix Water Services Department is seeking dedicated Full-Time Customer Service Representatives for the Customer Contact Center. CSRs are responsible for answering and resolving service-related questions and issues involving water services.
Government
Responsibilities
Assisting customers with starting and stopping water service
Assisting customers in understanding and verifying charges on their city services bill
Completing bill adjustments
Issuing fieldwork orders when needed
Interpreting billing system information from field staff to resolve customer billing concerns with additional follow-up assistance
Qualification
Required
One year of customer service experience in a large customer call center
Candidates that successfully apply will be required to complete the online Office Proficiency Assessment Certification (OPAC)
All finalists for positions are subject to a criminal background check applicable to the department or position
Ability to handle complex customer service requests
Ability to multi-task in a fast-paced environment and remain in a sitting position for extended periods of time
Proficiency in navigating computer programs and database systems
Proficiency in Microsoft Office applications
Excellent verbal communication skills and a desire to effectively listen and resolve customer concerns
Commitment to continuous improvement, collaborative teamwork, and excellent customer service
Preferred
Daily data entry into customer database
Using computer terminals to input, update, and query information
Viewing information on multiple computer monitors at the same time
Working in a high-volume in-bound customer service contact center handling continuous customer calls
Analyzing and explaining accounts, balances, and details to customers
Resolving disputed billing and banking concerns in a call center or collections environment
Interpreting and applying rules and regulations
Customer Care & Billing (CC&B) databases and/or software
Cisco Finesse/Jabber or a related phone software
Typing 40 or more words per minute
Benefits
Traditional pension with employer and employee contributions, click here for more details: Pension Information
401(a) and 457 plans with employer contributions
Choice of generous medical HMO, PPO, or HSA/HDHP plans
Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
Wellness incentive of up to $720 annually
Dental, vision, and life insurance options
Employer paid long-term disability
Free Bus/light rail pass
Tuition reimbursement program up to $6,500 per year
Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
Federal Student Loan Forgiveness offered through Savi
Company
City of Phoenix
Phoenix is Arizona’s capitol and the sixth largest city in the United States, with more than 1.5 million residents and growing.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ajay Joshi
Deputy Chief Information Officer
Brandie Reynolds
Assistant Chief Information Officer
Recent News
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