Mentor Graphics Canada · 1 day ago
IT Site Engineer
Belle Chasse, LA
Full-time
Onsite
Mid, Senior Level
5+ years expMentor Graphics Canada is a global leader in the repair of drilling equipment, and they are seeking an IT Site Engineer to provide primary IT support across multiple offices. The role involves troubleshooting hardware/software issues, managing device provisioning, and administering Microsoft A.D. and Office 365 environments.
Semiconductors
Responsibilities
Serve as the primary internal IT support resource for users across multiple offices (Windows environment)
Troubleshoot and resolve hardware/software issues for end users
Manage onboarding/offboarding for Windows in an Active Directory environment and Office 365
Manage device provisioning, account setup, access changes, and equipment collection
Maintain and refine (as needed) standards for workstations, software deployment, patching/updates, and endpoint protection
Maintain accurate hardware and software inventory (devices, peripherals, licenses)
Coordinate with Managed Service Provider (MSP) partners for escalation, specialized projects, and coverage
Administer Microsoft A.D. and Office 365 environment including users, groups, licensing, and access controls
Support, improve and enforce policy control around Windows Server (2022), Office 365, Teams, SharePoint, One Drive for best practices
Progress to Zero Trust Environment with Threat Locker in multi-agency environments
Build clear IT documentation, including standards, onboarding/offboarding and systems/licenses administration
Coordinate request intake/work management processes to improve visibility and accountability
Identify and implement improvements to reduce issues, increase consistency, and enhance user experience
Qualification
Required
Bachelor's degree in computer science, Information Technology, or 5 years verifiable related field/site equivalent experience
System administration of Windows Server 2022 experience required including group policy, Active Directory
Minimum of 2 years IT support experience in a MS Office 365 environment administering Outlook, Teams, SharePoint, One Drive including permissions and basic oversite concepts
Manage and administration of phpMyAdmin in a VM Hyper-V environment
Effective communication and customer-service mindset; ability to support both technical and non-technical users
Deep understanding, experience and technical skill required for Sage 50 (2026) for a multi company platform in a VM environment
Strong network Ubiquity/Unifi Dream Machine Pro experience for Gateway management, DHCP/DNS, switches, access points, VPN, VLAN and Tunnel configurations
Administration and management of endpoint/devices through RDP, connectwise, Ninja 1, Threat Locker, Huntress
Experience coordinating vendors/MSPs and managing escalations as needed
Proficient in Microsoft Enterprise environment including Server 2022, Office 365 management
myPHP and mySQL
Ability to manage and prioritize multiple projects and responsibilities
Strong organizational skills
Strong teamwork skills with leadership dynamics
Excellent communications and customer service/user support
Preferred
Networking and Security (certifications preferred)
Benefits
Biweekly Pay
401(k)
PTO
Vacation
Paid Holidays
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Company
Mentor Graphics Canada
Software products for integrated circuit design and tests.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase