ExecutivePlacements.com · 4 hours ago
Remote Support Engineer, Industrial Controls
United States
Full-time
Remote
Entry, Mid Level
2+ years expExecutivePlacements.com is seeking a Remote Support Engineer to provide technical support for Rockwell Automation Control Products. The role involves troubleshooting and debugging systems, managing customer interactions, and creating documentation to enhance customer satisfaction.
Human ResourcesOnline PortalsRecruiting
No H1B
Responsibilities
Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Report design, reliability and maintenance problems or bugs to design engineering/software engineering
Provide support to customer/users where the product is highly technical or sophisticated in nature
Support Rockwell Automation portfolio of Industrial Controls/Electronic Power Components solutions including network communication protocols, ex. Ethernet, DeviceNet, Logix etc
Serve as company liaison to the customer, supporting multiple product families and various types of customer inquiries
Manage customer interactions, set expectations, capture the issue/resolution/steps taken to troubleshoot,, execute the process and follow up in a timely manner
Update and authors technical notes and other documentation with solutions to commonly experienced issues, how-to guides, videos, etc. to improve customer satisfaction and acceptance
Qualification
Required
Bachelor's degree
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Report design, reliability and maintenance problems or bugs to design engineering/software engineering
Provide support to customer/users where the product is highly technical or sophisticated in nature
Support Rockwell Automation portfolio of Industrial Controls/Electronic Power Components solutions including network communication protocols, ex. Ethernet, DeviceNet, Logix etc
Serve as company liaison to the customer, supporting multiple product families and various types of customer inquiries
Manage customer interactions, set expectations, capture the issue/resolution/steps taken to troubleshoot,, execute the process and follow up in a timely manner
Update and authors technical notes and other documentation with solutions to commonly experienced issues, how-to guides, videos, etc. to improve customer satisfaction and acceptance
Electrical Troubleshooting Skills
120/208/240/480 Voltage Systems
Preferred
2+ years of relevant experience
Experience with Rockwell automation products
Experience with industrial controls
Experience in Electrical or Controls Engineering
Ability to work between 8AM to 5PM with some evenings and weekend support, as needed
Benefits
Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Company
ExecutivePlacements.com
Online recruitment
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase