SouthEast Alaska Regional Health Consortium (SEARHC) · 10 hours ago
Director of Property and Hotel Management
Juneau, AK
Full-time
Onsite
Director/Executive
$65.73/hr - $92.22/hr
8+ years expSouthEast Alaska Regional Health Consortium (SEARHC) is a non-profit health consortium serving the residents of Southeast Alaska. The Director of Property and Hotel Management oversees operational performance, financial results, and guest satisfaction of hotel properties while driving operational excellence and compliance with standards. This strategic leadership role involves collaboration with various departments to optimize portfolio performance and enhance guest experiences.
Health CareNon Profit
Responsibilities
Develop and execute the property management strategy in alignment with the company’s goals and brand standards
Collaborate with Asset Management, Revenue Management, Sales, Marketing, Finance, and Engineering to optimize portfolio performance
Ensure consistent delivery of high-quality guest experiences across all properties
Standardize operating procedures (SOPs) and service standards; monitor adherence and implement improvements
Oversee daily operations and property managers to maintain service levels, cleanliness, maintenance, and safety
Develop and manage the portfolio's annual operating budget, forecasting, and capital plans
Monitor P&L performance by property; implement action plans to close gaps and maximize revenue
Review capital expenditure requests and ensure ROI, lifecycle planning, and asset preservation
Collaborate with Revenue Management and Sales to optimize ADR, occupancy, RevPAR, and market share
Drive upsell strategies, loyalty program integration, and partnership opportunities to boost ancillary revenue
Analyze market trends, competitor activity, and guest feedback to inform pricing and marketing strategies
Ensure compliance with brand standards, franchise or management agreements, and local regulations
Manage property condition assessments, capital projects, and warranty issues
Promote employee engagement, recognition, and a safe work environment
Monitor guest satisfaction metrics (e.g., NPS, Guest Satisfaction Scores) and implement service recovery processes
Lead internal audits, mystery shops, and property visits to ensure consistent quality
Drive the adoption of property management systems (PMS), centralized reporting, and data analytics
Prepare and present regular performance reviews and strategic updates to leadership
Qualification
Required
Bachelor's degree in Hospitality Management, Business Administration, or a related field or Master's degree preferred
8+ years of progressive hospitality operations leadership, with at least 4 years in multi-property oversight or regional management
Proven track record of driving EBITDA growth and operational excellence across a multi-property portfolio
Strong P&L and financial acumen; capital planning and ROI analysis
Excellent leadership, communication, negotiation, and interpersonal skills
Data-driven decision making; proficiency with PMS (e.g., Oracle Hospitality, Infor, Protel), PMS integrations, RMS/CRM tools, and BI reporting
Project management and change management capabilities
Customer-centric mindset with a passion for service quality and guest experience
Preferred
Master's degree
Experience with full-service/luxury or upscale brands
Familiarity with franchise and management agreements
Preferred Certifications (CRME, CHAE, CMP, or other hospitality/financial certifications, PMP or equivalent for project oversight)
Benefits
Retirement
Paid time off
Paid parental leave
Health insurance
Dental
Vision benefits
Life insurance
Long and short-term disability
And more.
Company
SouthEast Alaska Regional Health Consortium (SEARHC)
For nearly 50 years, SEARHC has provided high-quality healthcare services to the residents of Southeast Alaska.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Charles Clement
President, CEO
Recent News
2024-04-25
2024-04-25
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