Zoom · 7 hours ago
Solutions Engineer/Lab Manager
United States
Full-time
Remote
Mid, Senior Level
$131K/yr - $262K/yrZoom is a collaboration platform company that helps people stay connected. The Technical Enablement Lab Manager is responsible for managing partner demo lab environments, ensuring partners have access to reliable learning environments while optimizing processes and documentation.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Own the end-to-end management of Zoom’s virtual lab environments supporting all partner technical programs
Design, deploy, maintain, and scale lab environments for:
Zoom Workplace
Zoom Phone
Zoom Contact Center (ZCX)
Zoom Rooms / Spaces
AI Companion & emerging Zoom technologies
Ensure lab environments are:
Stable, secure, and performant
Consistent across global regions
Easy to access for partners with minimal friction
Troubleshoot lab environment issues fast and communicate clearly when things go sideways (because sometimes they do)
Create and maintain comprehensive documentation and runbooks for:
Lab provisioning procedures and workflows
Decommissioning and cleanup processes
Troubleshooting guides
Configuration standards and best practices
Develop internal knowledge bases accessible to enablement teams and stakeholders
Ensure documentation remains current with product updates and automation enhancements
Monitor usage, capacity — and optimize accordingly
Create, maintain, and analyze post-lab surveys
Identify areas for improvement based on internal and external feedback
Complete routine testing on lab accounts and associated guides
Identify automation opportunities in lab provisioning, teardown, resets, and updates
Gather and prioritize requirements for new demo account templates and functionality
Identify opportunities to expand automation coverage and reduce manual intervention
Translate business needs into technical specifications for automation improvements
Advocate for lab infrastructure needs in cross-functional planning discussions
Conduct regular status meetings to track automation development progress
Qualification
Required
Strong technical aptitude with ability to quickly learn software platforms
Hands-on experience with Zoom products (Phone, Rooms, Contact Center, Workplace, AI Companion)
Experience customizing, provisioning, and decommissioning sandbox or virtual environments
Troubleshooting expertise across cloud-based SaaS environments
Familiarity with sandbox/virtual environment management at scale
Proven ability to document technical processes clearly and comprehensively
Strong project management skills with ability to prioritize competing demands
Experience working with cross-functional teams (engineering, enablement, operations)
Data-driven mindset with experience defining and tracking operational metrics
Strong written and verbal communication skills
Experience gathering requirements and managing stakeholder expectations
Experience supporting large-scale technical enablement programs and certifications
Background in technical education, partner ecosystems or channel programs
Familiarity with LMS platforms and enablement tooling
Benefits
A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
Founded in 2011
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
Crunchbase News
2026-01-23
2026-01-22
2026-01-22
Company data provided by crunchbase