BoF Careers · 8 hours ago
Moncler Team Lead - 5th Avenue
New York, NY
Full-time
Onsite
Senior Level
$37/hr - $41/hr
5+ years expMoncler is a leader in luxury retail, known for its excellence and customer-centric service. As a Team Lead, you will coach and develop the team, build client relationships, and ensure the highest level of client experience while supporting store management in operational duties.
Marketing & Advertising
Responsibilities
Support the team in building long term Client relationships and being an example of top performance by leveraging clienteling
Establish a client-centric mindset in store to ensure the highest level of Client experience, through elevated and engaging CEM segments, and proactively handle Client-related situations
Communicate and inspire the team on retail strategy and relevant business information (leading morning briefings, trainings as needed)
Support conversion and new client acquisition during elevated, engaging CEM segments
Exceed expectations of personal sales targets, modeling the team expectation by driving and developing client relationships and conversion
Develop a strong client data base to ensure expert execution with client development through personal client book growth, contributing to the overall business
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team feedback
Convey enthusiasm and passion via team animations, daily briefings, information sharing, and mentoring
Act as a role model demonstrating sales leadership to the team, through achievement of personal goals, supporting them with their own sales, and fostering cross-selling and Client repurchase
Build and develop own Client portfolio via MonClient
Ensure business opportunities are maximized through efficient sales floor management through CEM segments, being a visible presence and support and ensuring the Moncler standards are achieved
Proactively handle escalated client related situations, working in partnership with store management
Support the Store Management team in ensuring the team delivers the Moncler Promise to every Client, through demonstrating and modeling the Moncler values
Support the Store Management team by providing consistent coaching, helping to identify the team's development and training needs, and offering suggestions for individual action plans
Assist the Store Management team by making recommendations in identifying, recruiting, and developing talents, securing succession plans in collaboration with the Store Management team
Lead and motivate the team to drive business
Be a point of reference to the Corporate Merchandising team, providing them with feedback (product performance, quality, client related information, local market competitors, trends, missing opportunities) leveraging the team's knowledge
Support sell-through targets, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define, and implement action plans to drive sales
Ensure policies, Brand standards and grooming guidelines are communicated and implemented
Support Operations team in inventory management and other operational processes, as needed
Perform as a team player and participate in all activities contributing to the overall objectives of the store
Actively contribute to a positive and harmonious work environment and foster cooperation within the team and between managers
Lead by example and adhere to the company's policies and procedures
Maintain a high-level standard of customer service, professionalism, and ethics
Additional duties and responsibilities as required and communicated by management and/or the Company
Qualification
Required
Bachelor's degree a plus
In lieu of degree, relevant experience is accepted
Minimum 5 years of progressive retail experience (luxury retail experience is preferred)
Minimum 2 years of supervisory experience
Ability to lead by example, inspire and support team members
Managerial courage
Client-centric individual who thrives in a fast-paced and dynamic environment
Proven track record of successful sales generation and client development
Strong ability to drive for results without compromising ethics and quality
Strong business acumen and analytical skills with the ability to read and analyze reports and perform fundamental
Professional presentation; able to communicate effectively both verbally and in writing with all levels internally as well as with clients
Technologically adept with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook)
Preferred
luxury retail experience is preferred
Benefits
Commission
A comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, paid holidays, accrue paid vacation time, 4 personal days, employee discounts, and a retirement plan with employer contribution
Company
BoF Careers
BoF Careers connects professionals in fashion, beauty and luxury to The Business of Fashion's global marketplace of over 2,000 opportunities.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase