Jobs via Dice · 9 hours ago
Hardware Engineer I
Houston, TX
Contract
Onsite
Entry Level
3+ years expRobert Half is a specialized talent solutions firm connecting qualified job seekers with opportunities in various fields. They are seeking a Tier 2 Deskside/System Technician to provide 24/7 systems administration and deskside support across two primary sites in Rockville, MD and Bluemont, VA.
Computer Software
No H1B
Security Clearance Required
Responsibilities
Serve as a primary point of contact providing onsite 24/7 operational deskside engineering and break/fix support for desktop and laptop devices
Conduct non-disruptive deskside support for deploying Windows 10 and Windows 11 configured hardware
Utilize tools such as MS Office Suite, ServiceNow, and other deployment-related technologies
Coordinate with Tier 3 teams for system changes and upgrades
Provide onsite IT support during practice, mock, and real DR/COOP exercises
Communicate effectively with end users and internal teams, providing timely updates and working efficiently under tight schedules
Participate in occasional travel between Rockville, MD and Bluemont, VA locations
Maintain and support a high-availability environment utilizing virtualization and redundancy best practices
Provide technical guidance to Tier 2 and Tier 3 teams
Perform system maintenance including software upgrades, backups, recovery, and file maintenance
Review systems for critical updates weekly and during major security threats or operational exercises
Provide on-call support for Production Operating Environment (POE) issues as needed
Troubleshoot and resolve moderately complex hardware and software issues
Log all work in ServiceNow ITSM, meeting time-to-resolution standards
Escalate unclear issues to leadership when necessary
Configure and deploy mobile devices, laptops, thin clients, desktops, and related equipment; role includes lifting and moving equipment
Manage procurement, deployment, support, and disposal of software and hardware assets
Execute asset control tasks onsite and offsite
Provide guided hands-on support for network or systems needs at customer headquarters
Qualification
Required
Bachelor's degree with 3+ years of relevant experience, or equivalent experience in lieu of a degree
Hands-on experience preparing and deploying Dell laptops/desktops with Windows 10/11 images
Experience providing end-user support in IT operations, including break/fix troubleshooting
Familiarity with ServiceNow ITSM for ticket processing and updates
Strong analytical and troubleshooting skills, particularly for diagnosing patch-related issues
Attention to detail in identifying bugs, security vulnerabilities, and system inconsistencies
Excellent documentation skills for recording remediation steps and ticket details
Strong verbal communication and customer service skills
Ability to ensure workstations meet all patching and security requirements
Ability to obtain a Public Trust Security Clearance prior to start (processing time typically 1-4 months)
Preferred
Experience with software testing, system administration, enterprise IT environments, patch deployment, validation, or test automation frameworks
Certifications such as CompTIA A+, Security+, Network+, or Microsoft certifications
Ability to obtain ITIL 4 Foundation certification
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase