Paessler GmbH · 7 hours ago
Digital Customer Success Manager
United States
Full-time
Remote
Mid Level
3+ years expPaessler GmbH is seeking a Digital Customer Success Manager to shape the future of digital customer success. The role involves building scalable programs, enhancing customer onboarding, and collaborating with various teams to improve customer health and engagement.
Cloud ComputingEnterprise SoftwareNetwork SecuritySoftware
Responsibilities
Design, build and launch Paessler’s first digital customer success practice
Lead the rollout of customer sentiment tracking, including NPS, CES, and lifecycle touchpoints (leveraging tools like HubSpot and Outreach as needed)
Develop automated onboarding journeys that drive time-to-value for tens of thousands of customers globally
Build risk intervention programs triggered by usage data, adoption metrics, or health score movements
Partner with Business Intelligence & Product teams to analyze trends, segment customers, and uncover insights that shape future plays
Qualification
Required
3+ years in Customer Success, Digital CS, Program Management, Lifecycle Marketing, CS Ops, or similar roles in SaaS
Strong analytical and systems-thinking mindset
You're comfortable turning signals into strategy
Hands-on experience with automation tools (HubSpot, Outreach, Salesforce or similar)
Excited by the idea of building something from scratch rather than managing something pre-built
Strong communicator who can translate technical signals into customer-facing interventions
Comfortable with experimentation, iteration, and learning quickly
Passionate about improving the customer experience with scalable methods
Benefits
Health insurance at no cost for employees
Wide range of training and personal development opportunities
A structured onboarding phase with support from experienced colleagues
Company
Paessler GmbH
We believe monitoring plays a vital part in reducing humankind's consumption of resources.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Turn/River Capital
2024-05-23Private Equity
Leadership Team
Jason Teichman
Chief Executive Officer
Helmut Binder
Executive Chairman
Recent News
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