Zoom · 1 day ago
Partner Solutions Engineer
United States
Full-time
Remote
Senior Level
$146K/yr - $319K/yr
5+ years expZoom is a collaboration platform that helps people stay connected to get more done together. They are seeking an AI Partner Solution Engineer to lead AI-focused technical enablement and content creation for Zoom’s partner ecosystem, equipping partners to confidently position, design, and deploy AI-powered Zoom solutions.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Cultivate relationships with internal teams to understand Zoom's approach to AI and how Zoom's AI strategy impacts Zoom's partner ecosystem
Own the creation of AI-focused technical enablement content for Zoom’s global partner community
Develop labs, workshops, demo guides, reference architectures, bite-sized videos, and best-practice playbooks focused on Zoom AI use cases
Translate Zoom AI features into partner-ready narratives aligned to real customer outcomes
Continuously update content as Zoom AI capabilities evolve
Design and document AI-driven solutions across Zoom Meetings, Zoom Phone, Zoom Contact Center (ZCC), Zoom Workplace, and the Zoom Platform
Explain how Zoom AI Companion works, where it adds value, and how it differs from competitive approaches
Guide partners on responsible AI, data handling and refinement, privacy, and governance within Zoom’s architecture
Continual prompt refinement and data hygiene
Cultivate relationships with internal teams to understand Zoom's approach to AI, roadmap items, and their impact on the market. Translate that information into strategic guidance and enablement for our partner community
Serve as a trusted technical advisor to strategic Zoom partners
Lead partner workshops, office hours, bootcamps, and technical deep dives
Enable partners to confidently compete in AI-driven UCaaS and CX deals
Maintain deep awareness of AI trends across UCaaS and CX, with strong competitive context
Help partners understand where Zoom AI wins, where it fits, and how to position it effectively
Provide feedback from partners back to Product and Engineering to influence roadmap and enablement strategy
Qualification
Required
Ability to explain AI concepts clearly to both technical and non-technical audiences
Experience delivering AI solutions to customers or partners
Preferred
5+ years in Solution Engineering, Sales Engineering, Technical Enablement, or Partner Engineering
Strong hands-on knowledge of AI in UCaaS and/or Contact Center (CX) environments
Experience creating technical enablement content for partners or customers
Deep familiarity with Zoom's portfolio, including Meetings, Phone, Contact Center, and Platform
Working knowledge of Zoom AI Companion, AI summaries, analytics, and automation capabilities
Understanding of enterprise deployment considerations, security, compliance, and integrations within Zoom
Experience enabling global partner ecosystems
Background in competitive positioning vs Microsoft, Cisco, Google, or other UCaaS/CX providers
Hands-on experience building demos, labs, or automation using Zoom APIs or SDKs
Benefits
A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
Crunchbase News
2026-01-23
2026-01-22
2026-01-22
Company data provided by crunchbase