LaunchCapital · 22 hours ago
Client Implementation Account Manager
Lincoln, NE
Full-time
Onsite
Entry, Mid Level
2+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Client Implementation Account Manager will assist in implementation, training, consulting, and support of software, focusing on building relationships and managing multiple implementation projects for clients.
ConsumerInformation TechnologyMedical DevicePublishing
Responsibilities
Lead multiple implementation projects with defined timelines for Fiserv clients via phone, email and web-based contact channels with minimal supervision. Projects typically are multiphase, including analysis, configuration, training, testing and support
Thoroughly track, organize, document, and communicate all product implementation related activities for each client
Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors
Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices
Become a subject matter expert in the products that you are tasked with implementing, including being able to resolve small and moderate complex product and/or technical issues
Walk clients through setup, testing and procedures, including conducting training and client presentations
Provide occasional after-hours support, as well as ability to adjust shift and work additional hours to support client implementations
Provide technical and product assistance and support to other Implementation Analysts and various Fiserv teams
Assist with documentation / review of implementation procedures
Projects may also include data mapping, code validations, and go live support via phone or client onsite support
Perform other duties as assigned
Qualification
Required
Degree in Computer Science, Management Information Systems, Finance, Accounting or Business (or equivalent experience)
2 Years minimum experience with customer facing projects or in a client support role
Financial Services Industry experience
Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics)
Strong communication, including written, oral and presentation skills to be able to communicate project status, product details as well as technical specifications
Research and analytical skills to be able to problem solve issues and determine appropriate options for clients
Preferred
Fiserv core or Online Banking experience
Time management skills to work on multiple projects and effectively meet deadlines
Basic networking and data communication understanding is beneficial
Project Management experience and/or PMP certification
Company
LaunchCapital
LaunchCapital is focused on entrepreneurs at the seed stage.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase