Customer Service Representative, Reliability (Onsite April Start) jobs in United States
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Spectrum · 12 hours ago

Customer Service Representative, Reliability (Onsite April Start)

positionMorrisville, NC
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Spectrum is a leading provider of communication and entertainment products. They are seeking a Customer Service Reliability Representative to provide exceptional customer support for their connectivity services, including troubleshooting and handling billing inquiries.

Digital EntertainmentInternetTelecommunications
badNo H1Bnote

Responsibilities

Continuously learning and turning that knowledge into customer service wins
Uncovering customer needs, creating solutions, and resolving problems
Making a positive impression on customers through a best-in-class experience
Representing a Fortune 100 company with professionalism and courtesy
Working in an open, friendly environment with a supportive, energetic team

Qualification

Customer service experienceTechnical support experienceCall center experienceCable operations experienceTelecommunications experienceMulti-taskingTime managementInterpersonal skillsActive listening

Required

Education: High school diploma or equivalent
Language: Ability to read, write, speak and understand English
Skills: Manage multiple customer interactions professionally and efficiently; Demonstrated organization, time management, and interpersonal skills
Abilities: Handle multiple tasks
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Preferred

Minimum one year of call center or equivalent experience
Customer service/technical support experience
Call Center Experience
Cable operations and/or telecommunications experience

Benefits

Comprehensive pay and benefits package
Rewards employees for their contributions to our success
Supporting all aspects of their well-being at every stage of life

Company

Spectrum

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Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
dateFounded in 1989
location
Stamford, Connecticut, USA
people-size10001+ employees
web-link
https://www.spectrum.com

Funding

Current Stage
Public Company
Total Funding
$11.4M
Key Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO

Leadership Team

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Dinesh Jain
Chief Operating Officer
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Ken Guiberson
Group Vice President, Digital Self-Service
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Recent News

PR Newswire
SPECTRUM LAUNCHES WIFI 7 EXTENDERS FOR WHOLE-HOME CONNECTIVITY
2026-01-20
MacRumors
Immersive Los Angeles Lakers Games Coming to Vision Pro on January 9
2026-01-06
Sports Business Journal
Report: YouTube TV, ESPN far apart ahead of Eagles-Packers ‘MNF’ clash
2025-11-08
Company data provided by crunchbase