Help Desk Support Specialist jobs in United States
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Puttshack · 14 hours ago

Help Desk Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$47K/yr - $72K/yr
date2+ years exp

Puttshack is a fast-growing player in the tech-enabled entertainment and hospitality sector, operating interactive leisure venues across the United States. They are seeking an IT Help Desk Specialist to provide first-line IT support for US-based employees and venue staff, managing user lifecycle tasks and troubleshooting hardware, software, and connectivity issues.

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Responsibilities

Serve as first-line IT support for US-based employees and venue staff via phone, chat, email, and ticketing—triage, diagnose, and resolve hardware, software, and connectivity issues
Manage user lifecycle tasks including account provisioning, password resets, Microsoft 365 mailbox support, and Active Directory updates following security and access policies
Operate and maintain the ticketing system: log incidents, document troubleshooting steps, prioritize by SLA, and ensure timely escalation to engineering or vendors as required
Remotely configure and troubleshoot endpoints using remote-support tools, VPN connections, and MDM enrollment to enable secure work-from-anywhere access
Support onboarding/offboarding for remote and venue-based staff—prepare endpoints, install standard applications, and verify connectivity and credentials prior to start dates
Contribute to the knowledge base and run periodic user training sessions to reduce repeat incidents and improve end-user self-service

Qualification

Windows 10Windows 11MacOSMicrosoft 365 administrationActive Directory user managementServiceNowZendeskRemote support toolsVPN troubleshootingMobile Device ManagementITIL Foundation certificationCustomer service orientation

Required

Proficiency with Windows 10
Proficiency with Windows 11
Proficiency with macOS
Microsoft 365 administration
Active Directory user management
Experience with ServiceNow or Zendesk
Remote support tools such as TeamViewer
VPN troubleshooting
2+ years of hands-on help desk or desktop support experience (or equivalent)
Strong written and verbal communication with demonstrated customer-service orientation
US-based and authorized to work in the United States; comfortable working across time zones for venue support

Preferred

Mobile Device Management (MDM) experience
ITIL Foundation certification
Prior support experience in hospitality, retail, or distributed venue environments

Benefits

Fully remote role with flexible scheduling to support venue hours and US time zones.
Opportunities for career growth into IT operations, systems administration, and cross-functional IT projects.
Fast-paced, collaborative culture focused on operational excellence and improving guest & employee experiences.

Company

Puttshack

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Puttshack offers an indoor mini-golf ball-tracking technology.
dateFounded in 2017
location
Chicago, Illinois, USA
people-size1001-5000 employees
web-link
https://www.puttshack.com/

Funding

Current Stage
Late Stage
Total Funding
$255.86M
Key Investors
BlackRockPromethean Investments
2022-10-06Private Equity· $150M
2021-05-05Private Equity· $60M
2021-03-15Seed

Leadership Team

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Rocio DeJesus
Head of People & Talent
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Susan M Burke
General Counsel and Chief Risk Officer
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Recent News

PR Newswire
Dinova Expands Business Dining Program with New 'Eatertainment' Partners, PopStroke and Puttshack
2025-10-15
Star Tribune
High-end mini golf gets competitive in downtown Minneapolis as more spots open
2025-09-06
London Evening Standard
Frasers moves into mini-golf and trampolining with We Do Play investment
2025-08-27
Company data provided by crunchbase