Assured Data Protection · 6 hours ago
Customer Success Specialist
Herndon, VA
Full-time
Hybrid
Entry Level
1+ years expAssured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime. The Customer Success Specialist will ensure current customers receive exceptional service, maintain customer satisfaction, and discover expansion opportunities while being the main point of contact for customer business needs.
Cloud ComputingCyber SecurityData IntegrationInformation Technology
Responsibilities
Build and maintain strong relationships with your customers while ensuring their needs are being met in a timely manner
Conduct regular Service Reviews to identify potential issues, understand customers current and future plans, and discover opportunities for upselling services that align with the customers needs
Monitor accounts and proactively address any issues, escalating as needed, while also surfacing opportunities for improvement
Resolve complex customer problems or disputes in a professional manner
Support proactive marketing campaigns to keep customers informed about product updates and best practices
Keep records and documentation of customer interactions
Qualification
Required
Bachelor's degree
1-2 years of experience in communications, marketing, sales, account management, or customer success or equivalent in customer success training/courses
Strong verbal and written communication skills, strategic planning, and project management
Analytical and process-oriented mindset
Ability to work effectively across multiple departments in a deadline-driven environment
Active team player, self-starter, who can quickly adjust priorities
Ability to learn new software tools on the job
Preferred
Knowledge of Zendesk, ChurnZero, or HubSpot
Experience in Customer Success
Benefits
Comprehensive benefits package, including health, dental, and vision insurance.
401K program with company matching.
Flex holidays
Robust 401k plan
Flexible working practices
Company
Assured Data Protection
Assured Data Protection provides IT services in cloud data services, backup and disaster recovery, Office 365 services, and data protection.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Soho Square
2024-10-07Acquired
2023-10-10Series Unknown
Leadership Team
Simon Chappell
CEO, Chairman, and Co-Founder
Tony Giannini
Vice President Global Innovation
Recent News
2025-12-11
Company data provided by crunchbase