Customer Support Representative, Call Center jobs in United States
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VIZIO · 16 hours ago

Customer Support Representative, Call Center

VIZIO is a leading company in the consumer electronics industry, seeking an energetic Technical Support Representative to deliver exceptional customer support. The role involves troubleshooting technical issues and providing assistance to customers, ensuring a positive experience with each interaction.

AudioConsumerConsumer ElectronicsTV
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H1B Sponsor Likelynote

Responsibilities

Provide outstanding technical and customer support to VIZIO customers
Troubleshoot technical issues by actively listening to customers and identifying solutions based on their concerns
Track calls and troubleshooting steps using tools such as Excel and Salesforce to maintain accurate and organized records
Engage with and learn about cutting-edge consumer technology products

Qualification

Customer supportTechnical troubleshootingExcelData entryTyping skillsActive listeningTeam playerAttention to detail

Required

GED or high school diploma
6 months experience addressing and responding to customer requests in a contact center or retail industry environment
6 months experience with basic computer processing/data entry software
Open availability required for shifts ranging Monday-Friday 7am to 8pm
Onsite attendance required

Preferred

Experience in retail, contact center operations, or a related area
Experience with advanced electronics and computer troubleshooting

Benefits

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Company

VIZIO is a consumer electronics company that designs and sells smart TVs, soundbars, and related entertainment hardware.

H1B Sponsorship

VIZIO has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (33)
2023 (31)
2022 (24)
2021 (18)
2020 (12)

Funding

Current Stage
Public Company
Total Funding
unknown
2024-02-20Acquired
2021-03-25IPO

Leadership Team

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William Wang
CEO
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Adam Bergman
Group Vice President, Advertising and Data Sales
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Company data provided by crunchbase