ChatGPT Jobs · 5 hours ago
Customer Support Representative
United States
Full-time
Remote
Entry Level
$50K/yr - $65K/yr
1+ years expScrunch AI is a venture-backed startup focused on AI search and conversational agents, helping marketing teams adapt to AI platforms. We’re hiring a Customer Support Representative to deliver high-quality support and ensure customers receive maximum value from the Scrunch platform.
Computer Software
Responsibilities
Serve as the initial point of contact for customer inquiries via email, chat, and ticketing systems
Diagnose technical and usability issues, working cross-functionally to drive timely resolution and provide feedback to our product and education teams
Maintain a high standard of professionalism, accuracy, and clarity in every customer interaction
Develop deep, up-to-date knowledge of the Scrunch platform, use cases, and feature set
Translate technical concepts into clear, user-friendly explanations for customers with varying levels of technical proficiency
Create and contribute to support documentation, FAQs, quick-start guides, and help-center resources
Identify common user patterns and propose improvements to the customer experience
Manage, prioritize, and resolve a high volume of inbound tickets within defined SLAs
Track issues and trends to support internal reporting, root-cause analysis, and workflow optimization
Assist with onboarding activities by answering setup questions and reinforcing best practices
Support proactive outreach to ensure customers are informed about product changes, updates, and new features
Partner with Customer Success on escalations and customer-specific needs
Provide the product team with insight into recurring issues, usability gaps, and feature requests informed by real-world customer interactions
Participate in testing new features, helping validate functionality and assess customer impact
Qualification
Required
1–2 years of experience in customer support, technical support, SaaS support, or a related customer-facing role
Strong problem-solving and troubleshooting abilities, with the ability to navigate ambiguous or complex issues
Excellent written and verbal communication skills; able to translate technical details into clear customer guidance
High level of empathy, patience, and customer-centricity
Comfortable working in a fast-paced, evolving startup environment with shifting priorities
Preferred
Familiarity with SaaS tools, ticketing systems, and basic technical concepts is a plus
Company
ChatGPT Jobs
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase