Synergetics · 22 hours ago
Field Service Engineering Technician
Greater Orlando
Full-time
Onsite
Senior Level
5+ years expBausch + Lomb is a leading global eye health company dedicated to enhancing sight for millions. The Field Service Engineering Technician will provide on-site maintenance and support for surgical equipment, ensuring timely repairs and positive customer relationships.
Health CareHealth DiagnosticsManufacturingMedical DevicemHealth
No H1B
Responsibilities
Provide first tier service response to B+L’s customers for the surgical products defined as “field serviceable.”
Provide on-the-job training and support for less experienced Field Service Engineering technicians when needed
Schedules/completes planned maintenance services for B+L’s customers on B+L’s products and provides site planning and inspection services for installation of new systems
May provide support or perform equipment installations when needed
Interfaces with service personnel including Technical Support, Customer Service, Parts/Planning personnel, and Service Engineering to complete the timely repair of B+L’s products at the customer’s site
Establishes and maintains positive working relationships with Commercial Sales team members in respective territories through regular interface and communication
Key resource for promoting service agreements with B+L customers through communication and education of benefits
Includes interface with customers and internal B+L service operations personnel
Comply with all administrative policies and procedures associated with the field repair and service on B+L’s products
This includes service reports, expense reports, and installation reports
Escalates all customer issues in appropriate manner through formal and informal escalation methods to secure timely resolution to customer problems
Maintains company assets, including parts inventory and test equipment assigned
Develops a thorough command of the ophthalmic industry terminology, procedures, and technology as needed to provide support on products manufactured and distributed by B+L and for B+L’s customers
Key resource for pro-active improvement suggestions for the technical and field service aspects of the position
In addition to the listed duties, the incumbent is normally expected to perform other similar related duties as assigned
Qualification
Required
Associate's Degree or higher in electronics or equivalent technical school or military education
Computer/Software - Service Reporting software / Windows / Microsoft Office / Basic Networking / PeopleSoft
5+ years' experience in the field service of sophisticated electronic and mechanical products
Preferred
Bachelor's Degree preferable
Medical device experience is highly preferred
Strong customer focus, verbal and written communication skills
Benefits
Medical, Dental, Eye Health, Disability and Life Insurance begins on your hire date
401K Plan with company match and ongoing company contribution
Paid time off – vacation (3 weeks - prorated upon hire), floating holidays and sick time
Employee Stock Purchase Plan with company match
Employee Incentive Bonus
Tuition Reimbursement (select degrees)
Ongoing performance feedback and annual compensation review
Company
Synergetics
As Synergetics becomes Bausch + Lomb Retina, keep following us to learn why our newly formed partnership is all about you.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-02-10Acquired
1990-04-06IPO
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