Jobs via Dice · 7 hours ago
Deskside Support Technician
Washington, DC
Full-time
Onsite
Senior Level
$42/hr - $50/hr
5+ years expSystem One is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program. The role involves providing deskside support, managing IT service requests, and ensuring high-quality customer support within a government IT environment.
Computer Software
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
Installation of specialty software which is not already packaged in SCCM
Removal of devices from the network as directed by Security
Assess issues and diagnose problems with printers
Install printer toner
Qualification
Required
High School diploma with 5+ years of prior relevant experience
Customer service-focused attitude
Current Secret clearance
Ability to maintain a Secret clearance
Past experience providing IT (Tier II) support in a Windows office environment
Excellent written and verbal communication skills
Use of an ITSM ticketing system
Preferred
Past experience with Department of Justice components
Benefits
Health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans
Participation in a 401(k) plan
Company
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase