ENVEA Global · 12 hours ago
Customer Service Manager - US
Orange County, CA
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $190K/yr
5+ years expENVEA Global is one of the world's leading companies in the field of environmental and industrial instrumentation. They are seeking a Customer Service Manager to provide leadership for the US service teams, ensuring customer satisfaction and efficient service delivery.
Environmental EngineeringManufacturing
Responsibilities
Providing leadership for the US service teams
Form a motivated team delivering good service & support to the ENVEA US customer base
Liaising with other ENVEA managers globally to understand current and future service requirements
Accurate forecasting of revenue
Build an environment of enthusiasm, teamwork, and a common vision
Resource management
Maximizing customer satisfaction
Meeting services KPIs
Ensure that service meet quality standards
Ensuring the availability of spares for service work & stock
Monitor financial data and recommend solutions to improve profitability
Ensuring customer expectations are met
Meeting Integration KPIs
Ensure that integration meet quality standards
Monitor financial data and recommend solutions to improve profitability
Ensuring customer expectations are met
Maintain/drive forward QHSE policies & procedures
Liaise with the Orange team to enable accurate workflow and manpower management to ensure orders are delivered within TCQ constraints
Monthly reporting on site performance to the relevant functions within ENVEA
Lead monthly stand up meeting to brief the Orange team on the site & ENVEA’s performance
Qualification
Required
5-9 years of experience in running/managing service teams with inhouse & remote service engineers
Ideally experience in running service teams in the environmental sector
Some years of experience in management of an operation
Leadership experience
Experience in working with R&D departments
Experience in the interaction between development and production departments
Experience in dealing with external partners such as suppliers or inspection bodies
Good technical understanding
Knowledge of certification processes, procurement and approval processes
A sense of market requirement and requirements of service organizations
Bachelor's degree in in a technical course of study, business management or a related field
Understanding of general finance and budgeting, including profit and loss statements, balance sheets and cash flow management
Excellent communication skills
Use of CRM & ERP systems
Fluent English language skills
Strong IT skills
Benefits
Eligible for annual bonus
Company
ENVEA Global
ENVEA: Elevating Standards. For Life.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Entrepreneur Venture
2020-06-29Acquired
2009-06-25Post Ipo Equity
2006-01-19IPO
Recent News
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2025-03-19
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