360 Recruiting Group · 1 day ago
Senior Service Technician
Newtown, CT, US
Full-time
Onsite
Senior Level
5+ years exp360 Recruiting Group is a state-of-the-art manufacturer of ultrasonic equipment seeking a highly skilled and experienced Senior Service Technician to join their growing company. The role involves overseeing the service department, providing hands-on service, and ensuring customer satisfaction through efficient service delivery.
Staffing & Recruiting
Responsibilities
Delegating and directing service tasks; monitoring the progress of current projects, and managing service team members to ensure the team's objectives are met
Performing service-related work and projects for customers
Handling customer complaints or concerns quickly and professionally
Managing the overall service department to ensure seamless operations and timely resolution of customer issues while ensuring efficient allocation of resources and timely resolution of customer issues
Developing and implementing service strategies to meet customer needs and improve service quality
Providing technical assistance to customers, service technicians, and field engineers on complex troubleshooting and repair tasks related to ultrasonic systems
Conducting regular training sessions for service technicians to enhance their technical skills and ensure adherence to company standards and safety protocols
Collaborating with the sales team to identify service opportunities and provide pre-sales technical support, including product demonstrations and consultations
Maintaining accurate service records, including equipment history, repairs, and customer interactions, using appropriate documentation and software systems
Collaborating with the engineering team to provide feedback on product performance, reliability, and serviceability to drive product enhancements and improvements
Staying updated with the latest industry trends, technologies, and best practices related to our equipment
Qualification
Required
Technical High School or AS Degree in a technical discipline (electrical, mechanical, manufacturing)
Proven experience (5+ years) in a service leadership role within the ultrasonic or related industries
Work cross functionally with Sales, Engineering, and Production to resolve customer issues
Strong background in electro-mechanical assembly and test
Excellent leadership, communication, sales, and customer service skills
Computer literacy and good organizational skills
Strong creative thinking and problem-solving skills
The ability to work under pressure and handle stress
Preferred
Solid understanding of ultrasonic welding principles, processes, and equipment desired
Proficiency in using service management software, CRM systems, and other relevant tools to maintain service records and analyze performance metrics
A commitment to continuous learning and staying updated with the latest advancements in ultrasonic generator systems and liquid processing technologies
Ability to travel domestically, as required, to support customer visits, installations, and service calls. Travel: 5% (approximately 10 -15 days per year)
Benefits
Health, life and disability insurance
16 days of paid time off
401K plan with employer match of 25% up to 4% of salary
Profit Sharing participation
Company
360 Recruiting Group
360 Recruiting Group is the subset of its parent company, DeLisaGoup, a consultive firm that specializes in working with small and mid-size businesses in all areas of Organizational Development.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase