Andaz · 2 weeks ago
Front Desk Host - $20/HR
Miami, FL
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrAndaz Miami Beach is a luxury lifestyle hotel that is now recruiting Front Desk Hosts to join their team. The role involves managing guest registration, ensuring excellent service, and addressing guest inquiries to create memorable experiences.
Hospitality
Responsibilities
Greeting and thanking guests as per Forbes standards
Perform all guest check-in and checkout procedures; which includes obtaining or confirming guest information, assigning rooms, activate and distribute keys, etc
Posting charges to appropriate guest accounts and collect payment for room charges and other fees
Make and confirm reservations for guests
Answer phones and direct calls to appropriate personnel
Anticipating and addressing guests' needs, and resolving their problems and complaints
Collaborating and communicating with other internal departments to ensure guest satisfaction
Following all established SOPs and using approved Checklists
Up Selling guest rooms and promoting World of Hyatt (WOH) and other hotel services
Complete various additional tasks and assignments as needed
Qualification
Required
A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field
Ability to speak a second Language fluently will be considered an asset
Good working knowledge of Reserve/Opera software
Excellent proficiency with Microsoft Suite applications
Refined verbal and written communication skills
Ability to work a flexible schedule; weekends, holidays, overnight shifts
Physically agile, ability to stand or walk for long periods of time
Excellent time management and organizational skills
Excellent problem-solving skills
Well-groomed, professional appearance
Benefits
Free room nights, Discounted and Friends & Family Room Rates
Medical, Dental, and Vision Insurance with only a 30-day waiting period!
401K with company match
Free Parking
Generous Paid Time Off
Paid Family Bonding Time and Adoption Assistance
Tuition Reimbursement
Employee Stock Purchase Plan
Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more
Company
Andaz
A collection of hotels and resorts where global travel is inspired by local culture. Part of The Lifestyle Group, Hyatt.
Founded in 2007
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase